Matthew Booth
Medina,WA
Summary
Call centre operator with 3 + years experience in the industry looking to build on top of my already existing communication and troubleshooting skills along with much more, my future is to build a stable carer in this industry and over come every hurdle that is in my way.
Overview
4
4
years of professional experience
Work History
Call Centre Customer Service Representative
Services Australia
03.2020 - Current
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Managed over 30+ customer calls per day
- Generated customer service reports to track customer satisfaction.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Maintained and managed customer files and databases.
Bar and Restaurant Staff
Novatel Hotel
02.2019 - 07.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Skills
- Materials Movement
- Eligibility Determinations
- Online Systems
- Maintaining Clean Work Areas
- Call Volume and Quality Metrics
- Call Controlling
Referees
Travis Lamond (prior team leader)
Phone: 0893920915
Katie Wright (EL1)
Phone: 0894910941
Timeline
Call Centre Customer Service Representative
Services Australia
03.2020 - Current
Bar and Restaurant Staff
Novatel Hotel
02.2019 - 07.2019
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