Matthew Holz
BIRMINGHAM GARDENS,NSW
Summary
Recent Bachelor of Criminology graduate with a strong background in customer service and community engagement. Seeking to leverage my academic knowledge and practical experience in criminal justice to contribute to crime prevention and rehabilitation efforts. Committed to making a positive impact in the community through evidence-based practices and innovative solutions.
Overview
7
7
years of professional experience
Work History
Salesperson
JB Hi-Fi Newcastle Home
09.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Retail Team Member
Woolworths Newcastle West
04.2022 - 02.2024
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Actively engaged customers to provide general assistance and information on store merchandise.
Retail Team Member
Kmart
08.2017 - 01.2021
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
Bachelor - Criminology
University of Newcastle
Newcastle, NSW07.2024
Graduate Certificate - Criminology And Human Services
University of Newcastle
Newcastle, NSW07.2021
Skills
- Product and service knowledge
- Product and Service Sales
- Customer care
- Customer Engagement
- Problem-Solving
- Team building
- Teamwork and Collaboration
- Written Communication
Timeline
Salesperson
JB Hi-Fi Newcastle Home
09.2023 - Current
Retail Team Member
Woolworths Newcastle West
04.2022 - 02.2024
Retail Team Member
Kmart
08.2017 - 01.2021
Bachelor - Criminology
University of Newcastle
Graduate Certificate - Criminology And Human Services
University of Newcastle
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