Summary
Overview
Work History
Skills
Achievements and combined Professional Development
References
Timeline
Generic

Matthew Hulett

Lowood,QLD

Summary

I possess a high motivation to develop myself not only personally but also professionally. My objective to deliver operational excellence has motivated me within my current career line to pursue significant roles of responsibility that sit in the high-risk framework within my scope. Through position appointment and or delegated responsibility I have been fortunate enough to gain proficiency in a wide range of hard skills as well as exposure to delivering a response capability for significant high-risk incidents. Within my current career I have also been an instructor of various hard skills, demonstrated firearms proficiency and maintained a high level of operational readiness. I possess the drive and have the aspiration to develop my career and broaden my scope. My employment history suggests my commitment and I am currently following my desire to progress to a new opportunity.

Overview

11
11
years of professional experience

Work History

Dog Unit - Supervisor and Operational Handler

Serco
01.2020 - Current
  • Site Lead in Emergency Management and Critical incident intervention in various capacities
  • Plan and deliver inter-agency training exercises, information and education sessions with Law Enforcement and and Ambulance Emergency Services
  • Engage with law enforcement agencies to deliver live operations
  • Site lead for recruitment of Correctional Officers and non custodial staff
  • Actively forward plan training strategies for handlers and dogs, whilst liaising with various external providers
  • Plan and deliver contingency exercises across site, inclusive of after action reviews and cure plans if or as required
  • Community Engagement representative for the organisation, through methods of digital marketing, attending public events, public speaking and professional interview re business reference
  • Manage direct reports and adhere to managing the associated roster, whilst making constant adjustment for training and other operational requirements
  • Address any issues or concerns that may be detrimental to the operation of the centre predominately in the emergency response capability
  • Actively participate in emergency response within the site in a leadership capacity with a heavy reliance on decision making skills and direction in high risk situations
  • Complete site risk assessments and operational orders of high complexity
  • Deliver High Risk Armed Escorts
  • Maintain Security of the Correctional Centre Site
  • Maintained compliance with organisations policies and objectives



Operations Manager

Serco
  • Review site for transparent and effective security and emergency management practices
  • Address any issues or concerns that may be detrimental to the operation of the centre directly with the SMT
  • Ensure the operation was adhering to contractual and operational requirements and manage the development and implementation of the required strategies to rectify any deficiencies
  • Build rapport and liaise with contract monitors from the customer to deliver positive outcomes
  • Identify potential improvement in the operation of business in regards to strategic planning
  • Roll out staff training regarding security mitigation




Operations Manager

Serco
  • Responsibilities: Manage Staff and have a heavy focus on developing the skills and knowledge of the appointed operations mangers within the facility
  • Have oversight of the daily operations of the remand centre and guide others in addressing any issues
  • Address any issues or concerns that may be detrimental to a smooth transition into Serco operation of the facility
  • Ensure the operation was adhering to contractual and operational requirements
  • Liaise with contract monitors from the customer to deliver positive outcomes
  • Identify potential improvement in the operation of business
  • Identify any potential reputational risk to the contract and company.




Correctional Supervisor / Emergency Response Team Commander

Serco
03.2013 - 12.2019
  • Responsibilities: Lead and develop a team of professional staff to deliver positive outcomes
  • Supervise Staff and Prisoners on a daily basis whilst upholding a duty of care to their wellbeing
  • Challenging poor or negative behaviour of Prisoners, with the aim of increasing their ability or likelihood to rehabilitate back into the community
  • Support and promote internal and external professional relationships
  • Undertake reporting and administration functions
  • Ensure the centre has an operationally prepared Emergency Response Team, through personally selecting, training and developing members to perform their function in cohesion with the Dog Squad
  • Plan, deliver or have oversight on high risk escort duties of prisoners both within the centre and externally in the public
  • Identify and respond appropriately to potential security risks and illegal activity within the site
  • Plan and execute targeted operations within the facility and external, whilst liaising and working in cohesion with external agencies.

Skills

  • Certificate III in Correctional Practice
  • Certificate IV in Correctional Practice
  • Diploma in Training and Assessment
  • Advanced Diploma of Public Safety (Emergency Management) - Under Process of Completion
  • Diploma of Security Risk Management - Under Process of Completion
  • Senior Control and Restraint Instructor
  • Provide First Aid and Basic Life Support
  • Managing Security Capabilities and Practice
  • Proficiency in Emergency Management Practices
  • Strategy and Project Planning
  • Critical Decision Making
  • Complex Operational Issue Management
  • Training Delivery
  • A Strong Work Ethic
  • Approachable and Cooperative
  • Finely Tuned Interpersonal Skills
  • A Passion for Excellence
  • Proven ability to work autonomously to manage a busy, multifaceted and demanding role
  • Staff Development through delivery and role modelling
  • Budget Development and Management
  • Organizational Management

Achievements and combined Professional Development

  • Recipient of the QCS Commissioner recognition through contribution to project
  • Formal Recognition for Strategic Planning and Delivery
  • Formal Recognition for a Lead Role in Centre Commissioning
  • Lead Role in Centre Wide Critical Incident Management
  • Lead Operational Role in Managing High Risk Escorts
  • Lead Operational Role in Managing Security of Site
  • Lead Operational Role in Managing Point of Entry Screening
  • Lead Role in Core Day Management of High-Risk Offenders
  • Participation in Risk Management of High-Risk Inmates in the Community
  • Lead role in risk management of employed prisoners in the community
  • Lead Operational Role within the Dog Unit - Operational GP Handler
  • Completed an Emerging Future Leaders program
  • Team Member for the implementation of the human rights act in Queensland Correctional Facilities
  • Recognised for excellence in Operational Practice delivery in multiple centres

References

Mr Nick Rowe 

Operations Director Serco Justice

Nicholas.rowe@serco-ap.com

0418799335


Mr Dave White 

Deputy General Manager - Clarence Correctional Centre

David.white3@serco-ap.com

0417185579


Mr Chris Davis

A/General Manager - Woodford Correctional Centre

Chris.davis@corrections.qld.gov.au

0429848290

Timeline

Dog Unit - Supervisor and Operational Handler

Serco
01.2020 - Current

Correctional Supervisor / Emergency Response Team Commander

Serco
03.2013 - 12.2019

Operations Manager

Serco

Operations Manager

Serco

Similar Profiles

CREATE PROFILE
Matthew Hulett