Shara Lee Robinson
South Nowra,Australia
Summary
Since joining Corrective Services NSW in June 2018, I have developed extensive knowledge and skills across all aspects of Correctional Centre operations. As a flexible and hardworking First Class Correctional Officer with 7 years of experience, I have proven expertise in corrective service environments. I am now ready to take the next step in my career, where I can fully utilize the professional skills and knowledge I have acquired throughout my journey.
Dedicated and professional Correctional Officer with a strong focus on safety, security, and operational integrity within correctional facilities. Skilled in conflict resolution, crisis management, and the consistent enforcement of institutional policies. Recognized for reliability, adaptability, and high performance in high-pressure environments.
Proven ability to work collaboratively with colleagues to maintain a safe, secure, and orderly environment. Demonstrates strong drive, motivation, and a commitment to continuous improvement through self-reflection and learning. Possesses sound knowledge of emergency and riot response procedures, and the ability to act swiftly and effectively in dynamic situations. Known for clear communication, sharp observational skills, and unwavering integrity. I believe in constantly expanding my skill set & operational experience whilst being able to further my career development within Corrective Services NSW, this I strive to fulfil with on-going training & development courses.
Overview
10
10
years of professional experience
Work History
First Class Correctional Officer
South Coast Correctional Centre
01.2022 - Current
- Highly disciplined and experienced First Class Correctional Officer with a strong commitment to maintaining safety, security, and order within NSW correctional centres.
- Skilled in managing inmate behaviour, responding to critical incidents, and upholding departmental policies and procedures.
- Known for professionalism, integrity, and the ability to remain calm and effective under pressure.
- Demonstrates strong teamwork, communication skills, and a proactive approach to rehabilitation and offender management in line with Corrective Services NSW standards.
- I have mentored & advised staff members in aspects such as wing records, OTAB, offender referrals/requests, self-harm incidents & procedures, methods of searching, OIMS procedures & use, daily state collation/verification & maintain proficiency in authorised instruments of restraint.
- Knowledgeable in reception and discharge procedures, including processing warrants and bails.
- Verify bail and warrant paperwork to ensure accuracy, compliance, and legality.
- Oversees discharge of inmates including completing relevant paperwork and liaising with the Manager of Security and sentence administration staff to ensure all details are correct for discharge.
Casual Correctional Officer
Goulburn Correctional Complex
01.2021 - 01.2022
- Dedicated and reliable Correctional Officer with experience working in a high-security (Supermax) correctional environment within NSW.
- Skilled in managing high-risk inmates, maintaining strict security protocols, and responding effectively to challenging and high-pressure situations.
- Identifies “at risk” inmates in relation to self-harm or from other inmates
- Committed to upholding safety, order, and departmental procedures while supporting the secure and humane management of inmates.
- Demonstrates strong situational awareness, clear communication, and the ability to adapt quickly in a dynamic and demanding environment.
- Communicate efficiently and effectively with management, fellow correctional officers, and external providers, including NSW Ambulance, general practitioners, official visitors, and members of the public.
- Demonstrate clear, respectful communication by actively listening and responding with understanding in all interactions.
- Actively participated in and supported various religious and cultural events, including NAIDOC Day, Centre Tours, and Staff Family Days, promoting inclusivity and community engagement within the facility.
Casual Correctional Officer
Lithgow Correctional Centre
01.2018 - 01.2021
- Confirmed as a Correctional Officer & commenced employment with Corrective Services.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Attended court proceedings with inmates to ensure security is maintained at all times.
- I was present throughout the Benchmarking of 2019, the implementation of Structured Day Routine & the Variable Operating Routines (VOR) daily. Meaning I act as a positive change agent during organisational reforms, influencing other employees to embrace change & implement new ways of working.
Hotel Night Manager
The Kelso Hotel
01.2016 - 01.2018
- Experienced and results-driven Hotel Manager with a strong background in hospitality operations, guest services, and team leadership.
- Proven ability to oversee day-to-day hotel functions, optimize staff performance, and deliver exceptional guest experiences.
- Skilled in budgeting, staff training, and maintaining high standards of cleanliness, safety, and customer satisfaction.
- Adept at driving revenue growth, improving operational efficiency, and ensuring smooth coordination across all departments.
- Lead by example, encouraging and supporting a team of up to 10 staff members on each shift to maintain high performance and teamwork.
Education
High School -
Bomaderry High School
Bomaderry, NSW01.2009
Skills
- New South Wales Driver’s License, C – Car & R - Motorcycle classes
- Certificate III in Correctional Practice (Custodial)
- School Certificate
- First Aid/CPR
- RSA/RCG
- Emergency response
- De-escalation techniques
- Display Resilience and Courage
- Act with integrity
- Communicate Effectively
- Work Collaboratively
- Demonstrate Accountability
Timeline
First Class Correctional Officer
South Coast Correctional Centre
01.2022 - Current
Casual Correctional Officer
Goulburn Correctional Complex
01.2021 - 01.2022
Casual Correctional Officer
Lithgow Correctional Centre
01.2018 - 01.2021
Hotel Night Manager
The Kelso Hotel
01.2016 - 01.2018
High School -
Bomaderry High School
CSNSW Internal Competencies
As per the Learning Management System (LMS) & Thrive learning
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