Summary
Overview
Work History
Skills
Certification
Current Availability
Timeline
Generic

Matthew Keenan

Springfield

Summary

As a seasoned Management Consultant, I have cultivated a diverse skill set and extensive experience over my 20-year career. I have had the privilege of working in private, government, and government-owned corporations. My career has largely focused on high-profile transformational projects, requiring me to swiftly understand the business, its people, and the end-to-end systems affected by change. Typically, I handle Business Analyst duties, including stakeholder identification, collaborative requirement definition, managed complex technical deployments and integrations. Additionally, I have gained substantial experience in project management, business process outsourcing, and subject matter expertise across various industries.

Experienced with driving IT projects to successful completion through strategic planning and execution. Utilises project management skills to coordinate cross-functional teams and manage project risks effectively. Track record of leveraging business and technical expertise to deliver high-quality solutions that meet business objectives.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Business Lead, Process and Systems Implementation

Queensland Rail / Cross River Rail ETCS Alliance
01.2023 - Current
  • Establishing and managing the deployment process: This involves planning, coordinating, and overseeing the deployment of systems and applications to ensure smooth and efficient implementation. You will need to develop detailed deployment plans, schedules, and procedures, and ensure that all stakeholders are informed and aligned with the deployment strategy.
  • Managing system cutovers: Responsible for the transition from old systems to new ones, ensuring minimal disruption and seamless integration. This includes coordinating with various teams to ensure that all necessary preparations are made, conducting thorough testing, and managing any issues that arise during the cutover.
  • Consulting and advising senior stakeholders: Provide expert advice on deployment and implementation risks, approaches, and strategies to senior stakeholders, helping them make informed decisions. This involves presenting deployment plans, risk assessments, and mitigation strategies, and ensuring that stakeholders understand the potential impacts and benefits of the deployment.
  • Ensuring compliance and quality: ensure that all deployments comply with relevant standards, regulations, and best practices. This includes conducting quality assurance checks, monitoring deployment progress, and addressing any compliance issues that arise.
  • Project Description: The ETCS Alliance focuses on deploying state-of-the-art technology to enhance safety, reliability, and efficiency in train operations. This includes the integration of ETCS Level 2, which provides continuous communication between the train and trackside equipment, allowing for real-time monitoring and control. The alliance aims to modernize the rail network and ensure compliance with international standards.
  • Increased team productivity by implementing efficient project management strategies.
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Improved project efficiency by analysing business processes and identifying areas for improvement.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
  • Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
  • Mentored team members in best practices for IT project management, fostering a culture of continuous improvement within the team.

Senior Business Analyst

Queensland Rail
06.2019 - 11.2022
  • Company Overview: The TBS project aims to replace two legacy travel booking systems—one for Queensland Rail’s long-distance travel/commuter services and another for tourism services. This project involves multiple integrations with internal and external services. The new TBS will consolidate all Queensland Rail Travel services into a single system with standardized operating and reservation processes. The system will be provided on a SaaS basis and hosted in the cloud.
  • End-to-End Process Design: Developing detailed process models to ensure seamless integration and operation of the new system.
  • Business and Functional Requirements: Identifying and documenting the requirements needed to meet project objectives and stakeholder needs.
  • Integration Designs: Designing integration solutions to connect the new system with internal and external services.
  • Vendor Management: Coordinating with vendors to ensure timely delivery and quality of services and products.
  • Project Management: Overseeing the project from inception to completion, ensuring that all milestones are met and risks are managed.
  • Test Management: Validating test plans, developing test cases, and ensuring thorough testing of the system.
  • Stakeholder Engagement: Collaborating with stakeholders to define requirements, address concerns, and ensure alignment with project goals.
  • Technical Design: Creating technical specifications and designs to guide the development and implementation of the system.
  • Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.

Senior Business Analyst

Department of Transport and Main Roads
01.2017 - 06.2019
  • Company Overview: The Queensland Department of Transport and Main Roads (TMR) decided to decommission the legacy platform Lotus Notes. This action required the replacement, archiving, or disposal of 14,000 applications and databases. I was tasked with managing the complete replacement process for 26 out of the 52 identified applications suitable for replacement.
  • Lotus Notes Decommissioning Project: The Queensland Department of Transport and Main Roads (TMR) decided to decommission the legacy platform Lotus Notes. This action required the replacement, archiving, or disposal of 14,000 applications and databases. I was tasked with managing the complete replacement process for 26 out of the 52 identified applications suitable for replacement.
  • Role: Senior Business Analyst
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Met project deadlines without sacrificing build quality or workplace safety.

Management Consultant – Business Systems

RTB Solutions / SEQ Water
04.2015 - 10.2016
  • Company Overview: The objective of this role was initially to define and comprehend the existing asset data structures and process dependencies in preparation for future Asset Maintenance outsourcing. As the work progressed, the focus shifted towards a comprehensive review of the asset maintenance and asset management processes, leading to the development of new procedures aimed at streamlining operations and reducing the number of inputs and outputs within the process.
  • Asset Management Design: The objective of this role was initially to define and comprehend the existing asset data structures and process dependencies in preparation for future Asset Maintenance outsourcing. As the work progressed, the focus shifted towards a comprehensive review of the asset maintenance and asset management processes, leading to the development of new procedures aimed at streamlining operations and reducing the number of inputs and outputs within the process.
  • Statement of Work – SCMC Request for Proposal and Readiness: Following the Asset Management Analysis, I was commissioned to perform a comprehensive process analysis and ICT maturity assessment for the SEQwater Collaborative Maintenance Contract (SCMC). The aim of this assignment was to evaluate the current ERP and process maturity, identifying strengths, weaknesses, and opportunities for vendors to address. Although this piece of work was relatively brief (approximately six weeks), it was essential to the success of the SCMC project and ensured that prospective partners could position their bids appropriately.
  • Statement of Work – Maintenance Management System Improvement (MMSI): Once the SCMC work went to market, I was engaged to undertake the business analysis and process improvement activities on the MMSI project. The goal of this project was to implement mobile technology for the maintenance teams in preparation for the SCMC onboarding. My responsibilities included performing detailed business process analysis (Level 3 to 6) from the As-Is state to the To-Be state, developing the test strategy, plan, and execution, defining business, functional, and non-functional requirements of the mobility solution, and guiding the analysis team. This required working closely with a wide range of stakeholders, including tradesmen, senior managers, and research scientists, to build a solution suitable for the entire maintenance delivery team.
  • Role: Management Consultant – Business Systems

Lead Business Process Analyst

TAFE Queensland
09.2013 - 03.2015
  • Company Overview: This role involves managing the current and future process models for the TAFE Queensland Learning Management System. The future designs address both the business processes and the supporting applications and middleware. Other duties include redesigning the support model and its underlying processes, configuring applications, and developing business continuity plans and processes.
  • Lead Business Process Analyst – LMSR Project (Software Implementation Project): This role involves managing the current and future process models for the TAFE Queensland Learning Management System. The future designs address both the business processes and the supporting applications and middleware. Other duties include redesigning the support model and its underlying processes, configuring applications, and developing business continuity plans and processes.
  • Role: Lead Business Process Analyst
  • Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
  • Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
  • Collaborated with senior management to drive strategy and implement new processes.
  • Collaborated with cross-functional teams to develop optimised business processes, resulting in improved collaboration and communication.

Senior Business Analyst / Integration Advisor

Brisbane City Council (BCC)
06.2010 - 06.2013
  • Company Overview: Brisbane City Council successfully negotiated an integrated ICT services model with HCL, an offshore service provider, for the delivery of ICT services. As the Transition and Integration Advisor, I was tasked with establishing the transition office, overseeing the operational elements of knowledge and skill transfers, and implementing and managing processes to monitor performance, progression, and compliance of transition activities, as well as the vendor transition team.
  • Local Government and ICT: Transition and Integration Advisor – NIO Program (Outsourcing, Capability uplift and Organisation Design): Brisbane City Council successfully negotiated an integrated ICT services model with HCL, an offshore service provider, for the delivery of ICT services. As the Transition and Integration Advisor, I was tasked with establishing the transition office, overseeing the operational elements of knowledge and skill transfers, and implementing and managing processes to monitor performance, progression, and compliance of transition activities, as well as the vendor transition team.
  • Industry: Local Government and ICT
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.

Business Analyst

Queensland Rail
06.2009 - 04.2010
  • Company Overview: I was responsible for the reengineering of the Enterprise Risk, Compliance and Incident/Safety Processes across Queensland Rail & its subsidiary businesses, developing business requirements, facilitation of change workshops, development of testing strategies & approaches and the completion of end user testing (UAT), and training.
  • Business Analyst (Risk Management & Safety Systems Project): I was responsible for the reengineering of the Enterprise Risk, Compliance and Incident/Safety Processes across Queensland Rail & its subsidiary businesses, developing business requirements, facilitation of change workshops, development of testing strategies & approaches and the completion of end user testing (UAT), and training.
  • Industry: Rail, Transport and Logistics

Management Consultant

Vero Insurance
01.2008 - 12.2008
  • Company Overview: As a Business Improvement Consultant, my primary responsibilities were to review and improve the claims process on behalf of the process owner, develop and maintain new & existing improvement strategies and to work on projects as required. I worked on three major projects as a process stream leader during my tenure these were a combination of Technology & Process Improvement initiatives.
  • Management Consultant – Business Systems Improvement: As a Business Improvement Consultant, my primary responsibilities were to review and improve the claims process on behalf of the process owner, develop and maintain new & existing improvement strategies and to work on projects as required. I worked on three major projects as a process stream leader during my tenure these were a combination of Technology & Process Improvement initiatives.
  • Industry: Insurance

Process Improvement Project Manager

Insurance Australia Group
05.2005 - 12.2008
  • Company Overview: In this role, I was responsible for Process Improvement activities, System development, Release Management & Project Management of the sales management system. There was a strong emphasis on consulting and engaging Senior Management & Executives to obtain acceptance of change, establish their understanding of size and scope of current enhancements, and to obtain support & funding of new initiatives. Additional responsibilities included the management and co-ordination of project activities for a cross functional, multi-location team of Business Analysts and Subject Matter Experts. My team was responsible for the development of new business processes, procedures, business rules and, Training documentation & delivery of newly deployed applications.
  • Process Improvement Project Manager: In this role, I was responsible for Process Improvement activities, System development, Release Management & Project Management of the sales management system. There was a strong emphasis on consulting and engaging Senior Management & Executives to obtain acceptance of change, establish their understanding of size and scope of current enhancements, and to obtain support & funding of new initiatives. Additional responsibilities included the management and co-ordination of project activities for a cross functional, multi-location team of Business Analysts and Subject Matter Experts. My team was responsible for the development of new business processes, procedures, business rules and, Training documentation & delivery of newly deployed applications.
  • Industry: Finance and Insurance

Various

State Insurance
01.2000 - 05.2005
  • Company Overview: Various – Descriptions available upon request
  • Various – Descriptions available upon request
  • Industry: Finance and Insurance

Skills

  • Process optimization
  • Outsourcing
  • Cross-functional teamwork
  • Stakeholder collaboration
  • Organizational structure development
  • Project planning
  • Business analysis
  • Process Design & Analysis (BPMN, Flow Charts, Use Case)
  • Change Analysis / Change Assessment
  • Team Leadership / Management
  • Stakeholder Management
  • ITIL V3

Certification

  • BPMN
  • Agile Scrum Master (2018)
  • Six Sigma Green Belt (2009)
  • Anaplan Modeller (2018)
  • ITIL V3 Practitioner (2011)
  • Prince2 Foundation (2009)

Current Availability

Min 2 weeks

Timeline

Business Lead, Process and Systems Implementation

Queensland Rail / Cross River Rail ETCS Alliance
01.2023 - Current

Senior Business Analyst

Queensland Rail
06.2019 - 11.2022

Senior Business Analyst

Department of Transport and Main Roads
01.2017 - 06.2019

Management Consultant – Business Systems

RTB Solutions / SEQ Water
04.2015 - 10.2016

Lead Business Process Analyst

TAFE Queensland
09.2013 - 03.2015

Senior Business Analyst / Integration Advisor

Brisbane City Council (BCC)
06.2010 - 06.2013

Business Analyst

Queensland Rail
06.2009 - 04.2010

Management Consultant

Vero Insurance
01.2008 - 12.2008

Process Improvement Project Manager

Insurance Australia Group
05.2005 - 12.2008

Various

State Insurance
01.2000 - 05.2005

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Matthew Keenan