Matthew Ryan
Hallett Cove,SA
Summary
Hardworking and reliable Duty Supervisor/Bartender with experience managing a team and operating a bar. Dedicated to providing a safe and welcoming environment and committed to upholding the highest standards of customer service.
Overview
6
6
years of professional experience
Work History
Bar Supervisor
Sky City Casino Adelaide
Adelaide, Australia
11.2020 - Current
- Duty Supervisor, Bartender and Barista, priority in Customer Service, Alcohol Consumption Management, Time Management, Experienced in Multi Tasking, New Staff Trainer, Adhere to Company Policies and Procedures, Currently working a nightly roster, finishing at 4-5am (used to work a rotational day/night roster previously). Work with a diverse range of people from different cultural backgrounds.
- A focus on customer satisfaction by resolving complaints professionally.
- Handling cash accurately and prepared nightly deposits and withdrawals.
- Rotated staff for fair distribution of workload.
- Reviewed and edited excel spreadsheets. Constructing rosters, outlining employee's scheduled finish times.
- Greet and converse with regular customers to provide a friendly and welcoming environment.
Corporate Suite Attendant
Adelaide Oval Stadium Management Authority AOSMA
Adelaide, Australia
01.2019 - 04.2021
- In charge of patrons from 12-25 capacity. Supervise/monitor alcohol consumption while maintaining Duty of Care to clients. Perform my duties whilst adhering to company Policies and Procedures. Briefed of any food allergies amongst patrons, notifying back of house kitchen staff of any further undisclosed allergies.
Corporate Attendant
National Workforce / SUPERLOOP 500
01.2019 - 01.2020
- Food preparation, Customer Service.
- Cooperated with team members, improving overall service and guest experience.
- Provided excellent customer service to guests by responding to inquiries and requests.
Food & Beverage Attendant
O’brien Group / Royal Adelaide Show
- 07.2019
- Food preparation, Customer Service.
Kitchen Hand
Froth & Fodder Cafe
04.2019 - 07.2019
- Left under mutual terms due to not getting enough hours.
Education
First Aid Certificate -
Working With Children Check -
Hygienic Practices for Hospitality Service & Food Safety -
08.2019
Year 12 -
Hallett Cove R-12
12.2018
Certificate III in Fitness -
12.2018
Responsible Service of Alcohol / RSA -
01.2018
Teen Mental Health First Aid -
04.2016
Skills
- Staff Management
- Bar Management
- Supervisory Experience
- Strong multitasking
- Customer Service
- Handling Difficult Customers
- Highly reliable
Home
83222641
Hobbiesinterests
- Teaching / Developing Juniors & Adults Self Defence / Karate, 02/01/11 - 05/01/22, Formally a student at Gouldings Martial Arts, Senior Instructor, Bronze Medallist 2015 Victorian State Championships
- Zone Leader / Neighbourhood Watch for 2 years, Attended meetings, Kept updated with local incidents
- School Soccer / Hallett Cove East Primary, Played Competitive Soccer for 6 years
Personal Information
Date of Birth: 05/13/00
Timeline
Bar Supervisor
Sky City Casino Adelaide
11.2020 - Current
Kitchen Hand
Froth & Fodder Cafe
04.2019 - 07.2019
Corporate Suite Attendant
Adelaide Oval Stadium Management Authority AOSMA
01.2019 - 04.2021
Corporate Attendant
National Workforce / SUPERLOOP 500
01.2019 - 01.2020
Food & Beverage Attendant
O’brien Group / Royal Adelaide Show
- 07.2019
First Aid Certificate -
Working With Children Check -
Hygienic Practices for Hospitality Service & Food Safety -
Year 12 -
Hallett Cove R-12