Matthew Sutcliffe
Malanda,QLD
Summary
Performance-driven and motivated professional with a strong work ethic. Committed to delivering exceptional results and continuously improving performance. Known for dedication, reliability, and ability to thrive in fast-paced environments. Seeking opportunities to leverage skills and contribute to the success of a dynamic organization.
Overview
24
24
years of professional experience
Work History
Support Worker
Nextt Disability Services
Strathpine, QLD
02.2024 - 07.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
Support Worker
Evolving Disability Support
Morayfield, QLD
10.2023 - 07.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Disability Support Worker
All About You Disability Support
Burpengary, QLD
03.2023 - 11.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
Supervisor/leading Hand/labouring
Event and Hire Industry
Brisbane And Greater SE Qld
02.2013 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Disability Support Worker
Inclusive Disability Support
Kallangur Qld
11.2021 - 07.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
Disability Support Worker
Private Employeer
11.2019 - 10.2021
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Maintained safety with tidy, clean and hazard-free home environments.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Designed individualized plans detailing daily activities and needs for patients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Communicated child needs to teachers, doctors and parents to increase child health and happiness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Bicycle Mechanic/Manager
Rebel Sports
02.2013 - 02.2021
- Serviced, maintained, and repaired bicycles with focus on efficiency, quality, and safety.
- Handled estimation of parts, bike, and component repairs and replacements.
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
- Coordinated cycle workshops and sales operations, demonstrating products to potential clients in alignment with individual needs.
- Provided recommendations to clients in alignment with needs, preferences, and budgets.
- Installed, repaired, and replaced equipment or accessories such as handlebars, stands and seats.
- Saved overheads by implementing cost-saving initiatives that addressed long-standing problems.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Conducted research, gathered information from multiple sources and presented results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Monitored company inventory to keep stock levels and databases updated.
- Maintained energy and enthusiasm in fast-paced environment.
- Helped customers select bicycles to fit body size and intended bicycle uses.
- Cleaned and lubricated bicycle parts.
- Aligned wheels and installed and adjusted brakes and brake pads.
- Shaped replacement parts using bench grinders.
Disability Support Worker
Private Employeer
06.2019 - 12.2019
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Maintained safety with tidy, clean and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Conferred with supervisor to discuss patient condition and medical care.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
Disability Support Worker
Beacon Support
05.2019 - 11.2019
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Maintained safety with tidy, clean and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Designed individualized plans detailing daily activities and needs for patients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Conferred with supervisor to discuss patient condition and medical care.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Kept accurate records for client files and handled related paperwork.
- Collaborated with parents on home care and support for children with disabilities.
Bicycle Sales/repairs, Travelling Sales Rep
Bicycle Industry
Brisbane, QLD
12.2000 - 06.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Identified and tapped into new markets, significantly expanding customer base.
Education
High School Diploma -
Caboolture State High School
Skills
- Critical Thinking
- Verbal and Written Communication
- Group Session Facilitation
- Problem Solving
- Originality and Creativity
- Time Management
- Service-Oriented
- Goal Setting
- Infection Control
- Quality Assessment
- Desktop and Laptop Computers
- Relationship Building
- Conflict Negotiation
- Work Planning and Prioritization
Additional Information
Current Bue card with NDIS worker screening
Certificate of completion NDIS quality, safety and you
Current 1st aid and CPR
Police check issued 2/7/2019
Timeline
Support Worker
Nextt Disability Services
02.2024 - 07.2024
Support Worker
Evolving Disability Support
10.2023 - 07.2024
Disability Support Worker
All About You Disability Support
03.2023 - 11.2023
Disability Support Worker
Inclusive Disability Support
11.2021 - 07.2023
Disability Support Worker
Private Employeer
11.2019 - 10.2021
Disability Support Worker
Private Employeer
06.2019 - 12.2019
Disability Support Worker
Beacon Support
05.2019 - 11.2019
Supervisor/leading Hand/labouring
Event and Hire Industry
02.2013 - 08.2023
Bicycle Mechanic/Manager
Rebel Sports
02.2013 - 02.2021
Bicycle Sales/repairs, Travelling Sales Rep
Bicycle Industry
12.2000 - 06.2019
High School Diploma -
Caboolture State High School