- Rock Climbing
- Baking
- Digital Art and Animation
Matthew Thompson
Mount Evelyn
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
I'm a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level support worker position. Ready to help achieve company goals.
Overview
5
5
years of professional experience
Work History
Head Barista
Kuranga Native Nursery
03.2023 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
F & B Attendant /Coffee Barista
Atlantic Group - Cranbourne, Carlton
07.2020 - 02.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Provided exceptional customer service by promptly addressing guest needs and requests.
Education
No Degree - Mental Health
Box Hill Institute of TAFE
Melbourne, VICSkills
- Hygiene standards
- Adaptability under pressure
- Time management
- Scheduling coordination
- Decision-making
- Clear communication
Interests
Timeline
Head Barista
Kuranga Native Nursery
03.2023 - Current
F & B Attendant /Coffee Barista
Atlantic Group - Cranbourne, Carlton
07.2020 - 02.2023
No Degree - Mental Health
Box Hill Institute of TAFE
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