MATTHEW YUEN
Croydon Park
Summary
I am a highly motivated and customer-focused individual with a strong passion for delivering excellent service in a retail environment. Possessing a keen eye for detail and maintaining a positive attitude, I thrive in fast-paced settings where multitasking, teamwork, and communication are essential. My goal is to continue building on strengths in the retail sector. I've built strong customer service skills and a focus on team collaboration. I'm great with handling sales transactions, managing merchandise, and assisting customers with product selections to enhance their shopping experience. I hold strong interpersonal skills for building rapport and fostering positive customer relationships.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
KOKO Black, David Jones (Christmas Casual)
11.2024 - 02.2025
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Retail Sales Assistant
Rebel (Christmas Casual)
11.2024 - 02.2025
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers and provided outstanding customer service.
Retail Sales Assistant
IN SPORT, Burwood Westfield branch
07.2022 - 07.2024
- Assist in restocking the sales floor with merchandise, ensuring proper presentation and organisation of products
- Assisting customers with request for shoes, clothing and processing payments
- Worked closely with the team to fulfil customer enquiries and locate specific products
- Conducted regular inventory audits and reported discrepancies to management for resolution
- Keeping sales floor neat and tidy
Customer Service Assistant
ChaTime, Town Hall
02.2022 - 07.2022
- Taking orders through kiosk
- Brewing tea, preparing toppings, pearls and syrups and making drinks
- Managing orders via app and organising deliveries
- Processed customer payments, including cash and debit/credit cards through kiosk
- Restocking supplies including cups, bags, toppings, tea etc
- Cleaning and wiping down equipment and closing the store
Education
Bachelor of Information Technology -
Macquarie University
Sydney, NSW02-2025
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Sydney Secondary College
01.2022
Skills
- Effective Communication
- Problem solving
- Team work and collaboration
- Positive and can do attitude
- Fast learner and manage changes well
- Punctuality
Languages
Chinese (Cantonese)
Professional Working
Timeline
Retail Sales Assistant
KOKO Black, David Jones (Christmas Casual)
11.2024 - 02.2025
Retail Sales Assistant
Rebel (Christmas Casual)
11.2024 - 02.2025
Retail Sales Assistant
IN SPORT, Burwood Westfield branch
07.2022 - 07.2024
Customer Service Assistant
ChaTime, Town Hall
02.2022 - 07.2022
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Sydney Secondary College
Bachelor of Information Technology -
Macquarie University
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