Maurina Muriyadi
Kedron,Qld
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Bank Of Queensland
Aspley, QLD
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provided primary customer support to internal and external customers.
Shift Supervisor
Starbucks
Chermside, Qld
09.2019 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Attendant
Ampol
Caboolture, Qld
01.2018 - 10.2019
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
Education
Bachelor of Nursing - Nursing
University of Sunshine Coast
Sunshine Coast, QLDSkills
- Understanding Customer Needs
- Customer Account Management
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Order and Refund Processing
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Upselling Products and Services
Timeline
Customer Service Officer
Bank Of Queensland
06.2022 - Current
Shift Supervisor
Starbucks
09.2019 - 06.2022
Customer Service Attendant
Ampol
01.2018 - 10.2019
Bachelor of Nursing - Nursing
University of Sunshine Coast
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