Maya Tamen
Edensor Park,Australia
Summary
Experienced professional with a strong background in customer service, support work, and retail. Proven ability to engage with diverse clientele, ensuring comfort and satisfaction. Bilingual in English and Arabic, facilitating effective communication across communities. Demonstrates leadership and teamwork skills in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Support Worker
Like Family
09.2023 - Current
- Organized support groups for individuals dealing with similar life challenges.
- Aided clients in developing coping strategies to manage everyday stressors effectively.
- Spearheaded outreach programs aimed at increasing awareness about mental health issues.
- Assessed client needs and developed treatment plans accordingly.
Customer Service Officer
Crunch Fitness
Alexandria, NSW
04.2025 - 06.2025
- Assisted members with inquiries and provided information about fitness programs.
- Resolved member complaints through effective communication and problem-solving skills.
- Provided customer service courteously and professionally.
- Resolved customer issues in an efficient and timely manner.
- Maintained accurate records of customer interactions and transactions.
- Answered phone with a positive attitude and asked questions to understand customer needs better.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Receptionist
Kathmandu
Wetherill Park, NSW
09.2023 - 05.2025
- Implemented loss prevention strategies to reduce shrinkage rates.
- Maintained a clean and safe shopping environment for customers.
- Tracked inventory levels and placed orders for new stock as needed.
- Offered recommendations to customers, enhancing their shopping experience.
Receptionist
Crunch Fitness
Hoxton Park, NSW
02.2025 - 03.2025
- Greeted members and guests with professionalism and warmth.
- Managed front desk operations, ensuring smooth check-in processes.
- Greeted members and visitors, providing friendly and professional customer service.
- Managed check-ins and memberships using the gym's management software.
- Scheduled classes and personal training sessions to optimize member engagement.
- Maintained cleanliness and organization of the reception area and lobby.
Receptionist
Ultra Laser And Beauty Clinic
Edensor Park
03.2018 - 11.2022
- Scheduled office meetings and client appointments for staff teams.
- Answered central telephone system and directed calls accordingly.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Customer Service Representative
Woolworths
Wetherill Park
06.2021 - 07.2022
- Wrapped, boxed and weighed bakery department products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used in-store system to locate inventory and place special orders for customers.
- Worked with loss prevention in monitoring shopper behaviour.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Bachelor of Science - Social Science
Macquarie University
Sydney, NSW01-2027
Nursing -
Uow
NSW01-2024
High School Diploma -
Fairfield, NSW
Fairfield, NSW01-2021
Skills
- Order fulfillment
- Problem solving
- Effective communication
- Team collaboration
- Complaint handling
- Conflict resolution
- Customer service
- Office management
Languages
- English - Bilingual
- Arabic - Advanced
Timeline
Customer Service Officer
Crunch Fitness
04.2025 - 06.2025
Receptionist
Crunch Fitness
02.2025 - 03.2025
Support Worker
Like Family
09.2023 - Current
Receptionist
Kathmandu
09.2023 - 05.2025
Customer Service Representative
Woolworths
06.2021 - 07.2022
Receptionist
Ultra Laser And Beauty Clinic
03.2018 - 11.2022
Bachelor of Science - Social Science
Macquarie University
Nursing -
Uow
High School Diploma -
Fairfield, NSW
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