Mayes AL-Ghazi
Burwood Heights,NSW
Summary
Accomplished and proactive Dental Practice Manager with a proven track record in effectively managing multi-site clinics and leading both clinical and administrative teams. Recognized for expertise in optimizing clinic operations, driving revenue growth, and enhancing cost efficiency. Renowned for exceptional team leadership skills, strategic resource allocation, and delivering superior patient relations. Seeking a Regional Operations Manager position to leverage extensive experience within a larger organizational framework.
Overview
2025
2025
years of professional experience
Work History
Practice Dental Manager
National Dental Care
12.2023 - Current
- Successfully oversee all operational aspects of the clinic, including staffing, inventory control, and patient relations, ensuring a smooth and high-quality patient experience
- Rostering: Develop and manage clinic staff schedules to ensure optimal coverage and resource allocation, balancing patient demand with staff productivity
- Stock Ordering: Implement cost-effective stock management practices to ensure adequate inventory while maintaining a 20% monthly reduction in supply expenses
- Patient Bookings and Relations: Manage and optimize patient bookings and handle any complaints, building positive patient relationships through effective communication and swift resolution
- Performance Analysis & Reporting: Analyze weekly and monthly practice performance, generating insightful reports on KPIs, sales, stock budgets, and operating ratios to support decision-making
- Stakeholder Communication: Serve as a primary point of contact, reporting to stakeholders via emails and calls to ensure consistent communication of practice performance and updates
- Achievements: Increased practice revenue by 25% against the budget, delivering sustained weekly growth through targeted initiatives and strategic improvements
- Developed and implemented an innovative stock control process, achieving a consistent 20% reduction in monthly supply costs
- Spearheaded the generation and analysis of comprehensive weekly and monthly performance reports, providing actionable insights that led to streamlined operations and improved profitability
Business Manager
Maven Dental
01.2020 - 01.2023
- Led successful management of west Pymble dental surgery and Greenwood practices with a team of Over 25, including dentists, nurses, and administrative staff
- Rostering: Developed and maintained effective staff scheduling to align resources with patient needs
- Inventory and Stock Ordering: Implemented new stock control methods, achieving a consistent 10% reduction in supply costs monthly
- Patient Relations and Complaints: Ensured positive patient experiences, managing bookings, and resolving complaints efficiently
- Performance Metrics: Analyzed and generated weekly and monthly reports (KPIs, sales, budget utilization) to support decision-making and stakeholder communication
Multi Site Practice Manager
Pacific Smiles Dental
06.2018 - 01.2020
- Led successful management of Ashfield and Maroubra dental practices with a team of 25, including dentists, nurses, and administrative staff
- Rostering: Developed and maintained effective staff scheduling to align resources with patient needs
- Inventory and Stock Ordering: Implemented new stock control methods, achieving a consistent 10% reduction in supply costs monthly
- Patient Relations and Complaints: Ensured positive patient experiences, managing bookings, and resolving complaints efficiently
- Performance Metrics: Analyzed and generated weekly and monthly reports (KPIs, sales, budget utilization) to support decision-making and stakeholder communication
- Achievements: Drove a 30% increase in practice revenue, exceeding budget targets
- Improved cost savings through strategic stock management, reducing costs by 10% monthly
Assistant Centre Leader
- Worked closely with the Centre Leader to manage end-to-end clinic operations
- Patient Services: Handled all patient inquiries, bookings, and health fund claims
- Team Leadership: Conducted team rostering, stock reviews, and followed up on training and infection control accreditation
- Stakeholder Engagement: Built strong working relationships with ACLs and Centre Leaders, actively participating in regional business review meetings
- Achievements: Rapidly acquired comprehensive managerial knowledge and built confidence in discussing KPIs and sales opportunities with stakeholders
Dental Nurse
All Needs Dental
05.2017 - 08.2021
- Performed all dental nursing duties, supporting patient care and clinical operations
Education
MBA -
Macquarie University
New South Wales11.2024
Certificate III -
Dental Nursing
12.2016
Skills
- Operations Management
- Team Leadership
- KPI Analysis
- Financial Performance Analysis
- Inventory Management
- Cost Management
- Patient Relations
- Stakeholder Communication
References
Available upon request.
Timeline
Practice Dental Manager
National Dental Care
12.2023 - Current
Business Manager
Maven Dental
01.2020 - 01.2023
Multi Site Practice Manager
Pacific Smiles Dental
06.2018 - 01.2020
Dental Nurse
All Needs Dental
05.2017 - 08.2021
MBA -
Macquarie University
Certificate III -
Dental Nursing
Assistant Centre Leader
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