MAZEN AHMED
Albion,VIC
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
6
6
years of professional experience
Work History
Claims Consultant
TSA Telco Group
05.2023 - 03.2024
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
Mentor Volunteer
RMCC
06.2022 - 06.2023
- Served as a positive role model for refugee youth coming from disadvantaged backgrounds.
- Encouraged mentees'' self-reflection by providing opportunities for journaling or sharing thoughts during one-on-one meetings
- Organised group activities that promoted team building and interpersonal skills among mentees.
- Implemented creative mentoring techniques to address individual learning styles and needs of mentees.
Baggage Handler
Swissport
04.2022 - 05.2023
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations. [approximately 120 bags each flight]
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- [Held an ADA] experienced in driving on the tarmac for delivering departure bags, picking up arrival bags and taking international baggage during rush hours as the only driver
- Operated on QANTASLINK aircrafts [717's, Dash 800's, E190's]
- Operating and towing conveyor belts
COVID-19 Screener
Po3 Security
11.2021 - 05.2022
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
Crew Member
MCDONALDS
01.2019 - 12.2021
- Performing various roles across the front counter, kitchen, drive-thru, and McCafé
- Assisting customers with ordering, promoting special deals, maintaining food safety standards, and keeping the restaurant clean
- Volunteering in the annual McHappy Day to raise funds for RMCH.
Coaching a variety of ages between 4-16
FOOTBALL TRAINING ACADEMY (FTA)
08.2018 - 01.2021
- Building skills and confidence in young players through coaching and mentoring
- Utilizing coaching and mentoring skills, leadership skills, soccer analytics, team management skills, effective communication skills, strong work ethic, and collaboration skills.
Education
VCE -
01.2021
Skills
- Organised and a quick learner
- Honest and reliable
- Strong verbal communication
- Team leadership
- Time management skills
- Self-motivated
Volunteer Experience
ERITREAN COMMUNITY IN AUSTRALIA (ECA), 2017, Present, Assisting in the running of events and ensuring they run smoothly and efficiently. My role includes facilitating soccer tournaments, setting up and packing up major events, attending monthly meetings, signing members up at events, engaging with members and young people, delivering food relief during COVID, and supporting the committee members in any way possible.
References
- Ismail Osman, Assistant Restaurant Manager, 0401433697
- Georg Kozoumis, FTA Owner, 0450354432
- Dunya Mussa, Youth Officer, 0411754528
Timeline
Claims Consultant
TSA Telco Group
05.2023 - 03.2024
Mentor Volunteer
RMCC
06.2022 - 06.2023
Baggage Handler
Swissport
04.2022 - 05.2023
COVID-19 Screener
Po3 Security
11.2021 - 05.2022
Crew Member
MCDONALDS
01.2019 - 12.2021
Coaching a variety of ages between 4-16
FOOTBALL TRAINING ACADEMY (FTA)
08.2018 - 01.2021
VCE -
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