MD ABDUL NOMAN
LAKEMBA,NSW
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
2
2
years of professional experience
Work History
Console Operator
BP
08.2023 - Current
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Observed and reported suspicious activities and persons.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Console Operator
Speedway Caringbah PTY LTD
03.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Console Operator
EG Group
06.2022 - 04.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
BECHALOR OF BUSINESS INFORMATION SYSTEM
AUSTRALIAN INSTITUTE OF HIGHER EDUCATION
Sydney, NSWSkills
- Customer Service
- EFT POS System Operation
- Communication abilities
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Satisfaction
- Cash Management
- Customer Focus
- Refund handling
- Up-selling techniques
- Data entry proficiency
Languages
English
Professional Working
Timeline
Console Operator
BP
08.2023 - Current
Console Operator
Speedway Caringbah PTY LTD
03.2023 - Current
Console Operator
EG Group
06.2022 - 04.2023
BECHALOR OF BUSINESS INFORMATION SYSTEM
AUSTRALIAN INSTITUTE OF HIGHER EDUCATION
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