Md Amdadul Haque KAWSER
Glenfield,NSW
Summary
I am a dedicated and hardworking individual with a background in customer service, room attending, and retail assistance. I thrive in fast-paced environments and am committed to delivering high-quality results. My strong communication skills, attention to detail, and ability to multitask allow me to provide excellent service while supporting my team. I am passionate about creating positive experiences for customers and am always willing to go the extra mile to ensure satisfaction. With a strong work ethic and a willingness to learn, I am eager to contribute to a team-oriented and growth-focused environment.
Overview
2
2
years of professional experience
Work History
Customer Service
Nababi Restuarant
03.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Met customer call guidelines for service levels, handle time and productivity.
Room Attendant
Meriton Suites Bondi Junction
04.2024 - 07.2024
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Retail Assistant
Sawapno Super Shop
02.2023 - 09.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Bachelor of Science - Information Technology
Central Queensland University
Sydney, NSW02.2027
Skills
- Customer Engagement
- Relationship Building
- Customer Relationship Management
- Public Speaking
- Customer Service
- Time Management
- Problem-Solving
- Teamwork orientation
- Analytical Thinking
- Cleaning and sanitizing
- Fluent in English
Timeline
Room Attendant
Meriton Suites Bondi Junction
04.2024 - 07.2024
Customer Service
Nababi Restuarant
03.2024 - Current
Retail Assistant
Sawapno Super Shop
02.2023 - 09.2023
Bachelor of Science - Information Technology
Central Queensland University
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