Nasif Ahamed Hemal
Sydney,36 Trafalgar Street Glenfield
Summary
"As a driven university student, I possess a natural self-motivation and a relentless work ethic. With a rich background in leadership skills, customer service, kitchen operations, cleaning, and hospitality, I have honed my skills in diverse settings. I excel both as a collaborative team player and a proactive self-starter, consistently demonstrating the ability to take initiative. By leveraging my track record of success, I am committed to upholding an exceptional standard of proficiency."
Overview
3
3
years of professional experience
Work History
Customer Service Team Leader
Nababi Restaurant
2023.10 - Current
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Crew Member
McDonald's
2023.12 - Current
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Took orders, prepared meals, and collected payments.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Became familiar with products to answer questions and make suggestions.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Retail Assistant
Shwapno
Dhaka , Bangladesh
2021.11 - 2023.06
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Restocked shelves with new merchandise when required.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Explained information about quality, value and style of products to influence customer buying decisions.
Education
Bachelor Of Information Technology - Software Development
Federation University At ATMC Sydney
Skills
- Teamwork
- Customer Inquiry and Response
- Time Management
- Relationship Building
- Critical Thinking
- Cash Management
- Fluent in Language
- Problem-Solving
- Cash Handling
- Team Leadership
- Managing Orders and Deliveries
- Complaint resolution
- Sales expertise
Timeline
Crew Member
McDonald's
2023.12 - Current
Customer Service Team Leader
Nababi Restaurant
2023.10 - Current
Retail Assistant
Shwapno
2021.11 - 2023.06
Bachelor Of Information Technology - Software Development
Federation University At ATMC Sydney
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