Nasif Ahamed Hemal
Sydney,36 Trafalgar Street Glenfield
Summary
"As a driven university student, I possess a natural self-motivation and a relentless work ethic. With a rich background in leadership skills, customer service, kitchen operations, cleaning, and hospitality, I have honed my skills in diverse settings. I excel both as a collaborative team player and a proactive self-starter, consistently demonstrating the ability to take initiative. By leveraging my track record of success, I am committed to upholding an exceptional standard of proficiency."
Overview
3
3
years of professional experience
Work History
Customer Service Team Leader
Nababi Restaurant
10.2023 - Current
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Crew Member
McDonald's
12.2023 - Current
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Took orders, prepared meals, and collected payments.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Became familiar with products to answer questions and make suggestions.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Retail Assistant
Shwapno
Dhaka, Bangladesh
11.2021 - 06.2023
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Restocked shelves with new merchandise when required.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Explained information about quality, value and style of products to influence customer buying decisions.
Education
Bachelor Of Information Technology - Software Development
Federation University At ATMC Sydney
Skills
- Teamwork
- Customer Inquiry and Response
- Time Management
- Relationship Building
- Critical Thinking
- Cash Management
- Fluent in Language
- Problem-Solving
- Cash Handling
- Team Leadership
- Managing Orders and Deliveries
- Complaint resolution
- Sales expertise
Timeline
Crew Member
McDonald's
12.2023 - Current
Customer Service Team Leader
Nababi Restaurant
10.2023 - Current
Retail Assistant
Shwapno
11.2021 - 06.2023
Bachelor Of Information Technology - Software Development
Federation University At ATMC Sydney
Similar Profiles
Tasnim ChowdhuryTasnim Chowdhury
Assistant Chef at Nababi Bangladeshi RestaurantAssistant Chef at Nababi Bangladeshi Restaurant
Tasnim ChowdhuryTasnim Chowdhury
Kitchen Assistant at Nababi Bangladeshi RestaurantKitchen Assistant at Nababi Bangladeshi Restaurant
Md Amdadul Haque KAWSERMd Amdadul Haque KAWSER
Customer Service at Nababi RestuarantCustomer Service at Nababi Restuarant