Md Mazharul Alam Khan
Kogarah,Australia
Summary
Experienced Facilities Coordinator specializing in commercial building maintenance and operations. Manages HVAC, plumbing, electrical, fire safety, and security systems for optimal building functionality. Coordinates scheduled maintenance, emergency repairs, and contractor management while ensuring compliance with safety regulations and industry standards. Handles tenant requests, budgets for maintenance expenses, and implements efficiency improvements to minimize downtime and operational costs. Delivers high-quality facility management solutions with professionalism, reliability, and strong problem-solving skills.
Overview
14
14
years of professional experience
Work History
Facilities Coordinator
CBRE-Dexus Portfolio
Sydney
10.2019 - Current
- First Point of Contact: Managing inquiries from customers, contractors, suppliers, and stakeholders via phone and email
- Work Order Management: Assigning, tracking, and closing maintenance tickets, ensuring timely vendor response
- Commercial Building Management: Overseeing HVAC, plumbing, electrical, fire safety (AFSS), security systems, and general building maintenance
- Vendor & Supplier Coordination: Managing contracts, daily workflows, and service agreements for commercial and industrial sites
- Building Compliance & Safety: Conducting inspections, ensuring OH&S, AFSS, and regulatory compliance, and coordinating repairs
- Budgeting & Reporting: Assisting with budgets, maintaining maintenance records, and reporting to the Facilities Manager
- Procurement & Invoicing: Raising purchase orders, processing invoices, and verifying service completion
- Preventative Maintenance: Implementing scheduled maintenance to ensure optimal system performance and equipment longevity
- Facility Administration: Supporting daily operations, enforcing policies, and ensuring seamless facility functionality
Customer Service Representative
Datacom Australia
Sydney, NSW
04.2018 - 09.2019
- Managed high-volume calls, emails, and web chat using Call Management System
- Processed transactions, payments, refunds, and updated client data
- Provided support for ATO online services, MyGov, Business Portal, and Tax Agent Portal
- Assisted with business reporting deferrals and suspensions to ATO
- Resolved customer complaints and promoted self-service through digital platforms
- Exceeded KPIs and contributed to team goals
- Utilized customer service software to track and resolve inquiries efficiently
Aviation Screening Officer/ Customer Service
Sydney Night Patrol Pty Ltd, Sydney International Airport
Sydney, NSW
01.2013 - 03.2018
- Delivered customer service while ensuring compliance with airport screening procedures and secure asset management
- Operated x-ray machines, explosive detection tools, and chemical swab systems to identify potential hazards
- Verified boarding passes and screened passengers and baggage for prohibited items, maintaining asset security
- Conducted security patrols, monitored checkpoints, and ensured adherence to security protocols
- Reported incidents, maintained daily equipment calibration, and complied with aviation regulations
- Collaborated with law enforcement to support investigations and ensure secure access to restricted areas
Customer Service
Target
Sydney, NSW
10.2011 - 12.2012
- Provided fast, efficient, and friendly customer service
- Handled customer queries and complaints courteously
- Managed cash handling and register transactions
- Collaborated effectively within a team environment
- Ensured the health and safety of all store associates and customers
- Quickly learned about company products and services
- Enhanced customer experience, making them feel valued and welcomed
Onsite Desktop/Laptop Technician
IMI Solution
Sydney, NSW
05.2011 - 09.2011
- Provided IT support for hardware upgrades, imaging, and issue resolution
- Managed asset tracking with RFID scanners and maintained records
- Worked independently and with the team to meet project deadlines
- Coordinated with internal teams and trained users on system efficiency
- Documented work and reported progress to the project manager
- Communicated with supervisors for complex issues
Onsite Helpdesk Support & Customer Support
iTechCity
Sydney, NSW
03.2011 - 04.2011
- Managed Lotus Notes to Outlook migration for AMEX employees
- Oversaw installation/configuration of Outlook, Office Communicator, and apps
- Coordinated Blackberry Outlook setup and synchronization
- Escalated issues to internal helpdesk or supervisors
- Collaborated with stakeholders and provided project updates to management
Education
Certificate 3 - Customer Engagement
TAFE
08.2019
Master of Information Systems - Information Systems
Central Queensland University
01.2007
Bachelor of Science (Honors) - Computer Science, Information Technology
National University
01.2002
Skills
- Customer & Stakeholder Management
- Technical Support & Troubleshooting
- Systems & Software Expertise
- Building Maintenance Oversight
- Vendor & Contractor Coordination
- Work Order & Asset Management
- Work order management
- Cleaning services
- Vendor coordination
- Pest control
- Repairs and maintenance
- Electrical systems
- Budget administration
- Landscape maintenance
- Waste management
- Security systems
- Building operations
- Record keeping
- Problem-solving abilities
- Asset management
- HVAC systems
- Electrical
- Plumbing systems
- Team leadership
- Teamwork and collaboration
- Emergency preparedness
- Access control
- Customer service
Accomplishments
Best CBRE RISE award and best facilities coordinator assist to Facilities Managers to AFSS certification
Additionalinformation
www.linkedin.com/in/md-mazharul-alam-khan-489905162, Meet KPI and Quality and Assurance, Best Performance award, RISE award, Two times Star Award from SNP Security management for safety, Customer Focus, leadership, Growth & Development, Teamwork
Timeline
Facilities Coordinator
CBRE-Dexus Portfolio
10.2019 - Current
Customer Service Representative
Datacom Australia
04.2018 - 09.2019
Aviation Screening Officer/ Customer Service
Sydney Night Patrol Pty Ltd, Sydney International Airport
01.2013 - 03.2018
Customer Service
Target
10.2011 - 12.2012
Onsite Desktop/Laptop Technician
IMI Solution
05.2011 - 09.2011
Onsite Helpdesk Support & Customer Support
iTechCity
03.2011 - 04.2011
Master of Information Systems - Information Systems
Central Queensland University
Bachelor of Science (Honors) - Computer Science, Information Technology
National University
Certificate 3 - Customer Engagement
TAFE