Md Zahirul Miazi
Ingleburn,NSW
Summary
Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated.
Remains in tune with latest sales and marketing strategies. Possesses excellent track record in predicting and planning for new sales direction and market trends. Identifies new sales prospects and negotiate deals while maintaining high level of customer satisfaction. Oversees strategies and campaigns throughout product, service or concept lifecycle. Leads by example and inspire sales and marketing staff to perform at peak levels.
Overview
25
25
years of professional experience
Work History
Senior Marketing and Sales Manager
ANM Investment Group Pty LTD
02.2020 - Current
- Analyzed sales and marketing data for improved strategies.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Managed sales promotions and marketing strategies on major social media sites.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Sales and Marketing Manager
Beta Planet Pty Ltd
04.2015 - 02.2018
- Suggested innovative ideas to increase sales and improve customer experience.
- Evaluated market data to develop and create business strategies and marketing plans.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Met existing customers to review current services and expand sales opportunities.
- Managed sales promotions and marketing strategies on major social media sites.
- Analyzed sales and marketing data for improved strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Field Marketing Manager
Aegeis Direct
08.2010 - 03.2013
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Facilitated field operations through supervision and direction of field personnel.
- Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Generated leads and created brand awareness in new markets for Energy Australia.
- Developed brand message and shared with target market to draw in clientele.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Field Marketing Manager
Giga Force Pty. Ltd, Yes Optus
02.2010 - 07.2010
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Prepared operational budget and directed proper utilization of company resources to meet objectives.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Generated leads and created brand awareness in new markets for Optus.
- Developed brand message and shared with target market to draw in clientele.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Field Marketing Manager
The Smart Group
08.2008 - 02.2010
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Tracked key performance indicators and enforced quality control measures.
- Prepared operational budget and directed proper utilization of company resources to meet objectives.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Generated leads and created brand awareness in new markets for Integral Energy.
- Developed brand message and shared with target market to draw in clientele.
- Increased sales through application of direct marketing program.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Project Coordinator
SalesPro Australia
11.2007 - 07.2008
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Arranged travel and accommodation for team members and project partners.
- Monitored project progress, identified risks and took corrective action as needed.
Store Support Manager
Coles Supermarket
09.2006 - 07.2007
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Fresh Food Manager
Coles Supermarket
07.2006 - 09.2006
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Purchased new inventory according to expected regular and holiday demand.
- Completed cycle counts and monthly inventory.
- Trained and led team of 30+ department team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Administrative Manager
Coles Supermarket
02.2006 - 07.2006
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Met department budgets by monitoring and reporting on office expenses.
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated office events, seminars and meetings for staff and clients.
Customer Service Manager
Coles Supermarket
10.2004 - 02.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Generated customer satisfaction surveys to analyze results into action plans.
Sales Representative
Salesforce
07.2004 - 11.2004
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Customer Service Supervisor
Coles Supermarket
02.2001 - 10.2004
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Assistant
Coles Supermarket
08.2000 - 02.2001
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Student Support Assistant
Informatics Computer School
11.1998 - 01.2000
- Provided information and coordinated referrals for available programs.
- Implemented retention strategies to improve outcomes.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Handled class records for attendance, assignment grades and course participation scores.
- Copied, organized and distributed classroom assignments or other paperwork.
- Completed daily reports on attendance and disciplinary performance.
- Supported classroom maintenance and upkeep, organizing books and materials.
Education
Bachelor of Information Technology -
Central Queensland University
Sydney, NSWDiploma - Business Studies
Informatics Computer School
Bangkok, ThailandDiploma - Information Technology
Informatics Computer School
Bangkok, Thailand Certificate IV - Training And Assessment
Masters In Education
Sydney, NSWCertificate IV - Marketing And Communication
Kingsway Vocational Training
Sydney, NSWDiploma - Marketing And Communication
Kingsway Vocational Training
Sydney, NSWAdvanced Diploma - Marketing And Communication
Kingsway Vocational Training
Sydney, NSWSkills
- Industry Standards
- Supplier Liaison
- Knowledge of Cuisines
- Advertising Campaigns
- Discount Planning
- Conducting Seminars
- Persuasive Negotiations
- Brand-Building Strategies
- Promotions and Marketing Strategies
- Lead Identification and Generation
- PR Events
- Sales and Prospect Management
- Strategic Direction
- Marketing Planning
- Brand Development and Marketing
- Staff Development
- Budgeting and Expenditures
- Business Objective Analysis
- Business Growth and Retention
- Team Recruiting and Onboarding
- Retail Knowledge
- Operating Procedures and Policies
- Administrative Management
Timeline
Senior Marketing and Sales Manager
ANM Investment Group Pty LTD
02.2020 - Current
Sales and Marketing Manager
Beta Planet Pty Ltd
04.2015 - 02.2018
Field Marketing Manager
Aegeis Direct
08.2010 - 03.2013
Field Marketing Manager
Giga Force Pty. Ltd, Yes Optus
02.2010 - 07.2010
Field Marketing Manager
The Smart Group
08.2008 - 02.2010
Project Coordinator
SalesPro Australia
11.2007 - 07.2008
Store Support Manager
Coles Supermarket
09.2006 - 07.2007
Fresh Food Manager
Coles Supermarket
07.2006 - 09.2006
Administrative Manager
Coles Supermarket
02.2006 - 07.2006
Customer Service Manager
Coles Supermarket
10.2004 - 02.2006
Sales Representative
Salesforce
07.2004 - 11.2004
Customer Service Supervisor
Coles Supermarket
02.2001 - 10.2004
Customer Service Assistant
Coles Supermarket
08.2000 - 02.2001
Student Support Assistant
Informatics Computer School
11.1998 - 01.2000
Bachelor of Information Technology -
Central Queensland University
Diploma - Business Studies
Informatics Computer School
Diploma - Information Technology
Informatics Computer School
Certificate IV - Training And Assessment
Masters In Education
Certificate IV - Marketing And Communication
Kingsway Vocational Training
Diploma - Marketing And Communication
Kingsway Vocational Training
Advanced Diploma - Marketing And Communication
Kingsway Vocational Training
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