MD ZIHADUL ISLAM NILOY
Lakemba,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Support Worker
Yafa Care Service
2024.03 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Bus Cleaning Team Leader
Challenger Services Group
2023.03 - Current
- Wiped down and polished interior surfaces.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
My Choice Mart
2023.07 - 2024.01
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Crew Member
McDonald's Restaurant
2023.01 - 2023.04
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Front of House Team Member
La Pizza
2022.12 - 2023.02
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Calculated billings and restaurant charges and provided receipts to customers, delivering proof of transaction.
Education
High School Diploma -
South Sydney College
Burwood, NSW12.2024
Skills
- Customer Service
- Effective Customer Communication
- Billing and Payment Processing
- Stocking and Replenishing
- Cleaning and Sanitizing
Languages
English
Professional Working
Bengali
Native or Bilingual
Timeline
Support Worker
Yafa Care Service
2024.03 - Current
Customer Service Representative
My Choice Mart
2023.07 - 2024.01
Bus Cleaning Team Leader
Challenger Services Group
2023.03 - Current
Crew Member
McDonald's Restaurant
2023.01 - 2023.04
Front of House Team Member
La Pizza
2022.12 - 2023.02
High School Diploma -
South Sydney College