Meagan McLean
Denham Court,New South Wales
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent client relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to foster positive outcomes. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Excellent communicator, with the ability to relate to people of varying ages, abilities and backgrounds.
Overview
12
12
years of professional experience
Work History
PSP Manager Casework
KARI
04.2020 - Current
- Managed a team of five caseworkers and two support workers providing case management support to children in Out of Home Care (OOHC), their parents, extended family and their carers
- Oversaw the case management of approximately fifty (50) children, some with a case plan goal of restoration and some with a case plan goal of long term care/relative kinship care
- Provided support and guidance to casework staff
- Provided supervision to casework staff
- Completed and reviewed court work, including Affidavits
- Maximized performance by monitoring daily activities and mentoring team members.
- Ensured staff were meeting the expectations of their role, including their KPI's
- Ensured staff were compliant with the organisation's policies and procedures.
- Implemented Performance Improvement Plans where necessary
- Controlled costs to keep the organisation operating within budget
- Recruited, interviewed, hired and trained new employees
- Trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with clients and stakeholders
- Facilitated and participated in meetings relating to the families we were working with
- Responded to complaints and other complex issues
Quality Assurance Officer
KARI
05.2018 - 04.2020
- Established comprehensive documentation systems, including the development of the organisation's first electronic document and records management system
- Developed and delivered an induction program for new staff, and supported staff to complete this
- Developed and delivered training for new and existing employees, to enhance their understanding of policies and procedures
- Conducted audits and evaluations, to identify gaps in client records, as well as areas for improvement in overall practice
- Developed and implemented new procedures to improve work place practice and maintain compliance with legislation
- Enforced compliance with industry regulations, maintaining up-to-date knowledge on relevant guidelines and changes in legislation.
- Monitored activities and supporting systems to meet compliance regulations.
- Facilitated effective communication between departments regarding quality matters, fostering a collaborative working environment.
- Liaised with external auditors during accreditation processes, demonstrating an unwavering commitment to meeting stringent regulatory requirements
- Assisted to review and update the agencies Permanency Support Program policies and procedures
Caseworker
KARI
05.2012 - 05.2018
- Provided casework support to children in Out of Home Care (OOHC), their carers and their families
- Assessed the needs of each child/young person and recommended appropriate services and resources for them.
- Enhanced client well-being by developing comprehensive case plans addressing the individual needs of each child/young person.
- Established trusting relationships with children, their carers and their family members, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Attended meetings and appointments with, and on behalf of children and their carers.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess the living environment, offer child and carer support and provided appropriate referrals.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Provided crisis intervention and case management to children, their carers and their family, ensuring the safety and stability of clients during challenging situations.
- Arranged and facilitated children to have contact with family members
Education
Bachelor of Arts - Psychology
Western Sydney University
Sydney, NSW05.2012
Skills
- Team Leadership
- Staff Training and Development
- Time Management
- Verbal and Written Communication
- Complex Problem-Solving and Decision Making
- Documentation And Reporting
- Building Rapport with clients of varying ages and abilities
- Policy Implementation
- Budget Control
- Key Performance Indicators
- Attention to Detail
- Scheduling and Coordinating
Timeline
PSP Manager Casework
KARI
04.2020 - Current
Quality Assurance Officer
KARI
05.2018 - 04.2020
Caseworker
KARI
05.2012 - 05.2018
Bachelor of Arts - Psychology
Western Sydney University
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