MEATUAI TAPASU

Work History

Motel Manager

Country Way Motor Inn

Cunnamulla, Queensland

02.2022 - 11.2023

Oversaw reservations received from direct calls and provided room availability information.
Supervised staff, including hiring, training and scheduling of employees.
Handled guest complaints and offered complimentary services for hardship cases.
Assisted in budgeting activities by preparing forecasts related to staffing needs, operating costs and capital expenditures.
Assisted guests at check-in, providing information on various services within hotel.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Responded to and resolved guest issues or complaints.
Performed daily cash reconciliations in accordance with established accounting procedures.
Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
Coordinated with outside vendors to provide additional services such as laundry or housekeeping.
Input and confirmed reservations for guests.
Delegated work to staff, setting priorities and goals.

Team Leader

Hotel Realm

Canberra, ACT

01.2019 - 02.2022

Responding to guest requests.
Ensured all housekeepers were following established safety procedures.
Communicated with customers about requests for additional supplies or cleaning services.
Inspected furniture for damage or stains in between guest stays.
Resolved conflicts between staff members in a professional manner.
Inspected rooms and common areas, including stairways and lounges, for cleanliness.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Sorted and counted linens and organized in storage areas.
Adhered to standard operating procedures while monitoring guest satisfaction scores.
Managed inventories of supplies such as linens, cleaning agents, and amenities.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Enforced policies related to security, health and safety regulations compliance.
Worked with cross-functional teams to achieve goals.
Analyzed data from various sources to identify areas of improvement in the department's operations.

Team Member

Kmart distribution center

Lytton, QLD

04.2018 - 01.2019

Assisting in busy lanes, pallet wrapping, making sure the lanes aren't full
Move pallets with electric pallet jack
Using cardboard machine.
Maintained a clean and organized work area throughout shift.
Trained new team members using approved training materials and information.
Monitored operations and reviewed records and metrics to understand company performance.
Adhered to safety guidelines while operating machinery or stocking shelves.
Built and maintained working relationships with peers and upper management.
Operated hoists and heavy tools to move and attach parts.

Hide Plant Team Member

JBS Australia

Stuart, QLD

01.2018 - 05.2018

Stacking, Trimming hides off cows, general cleaning and sterilizing, Machine operating fat trimmer.

General Hand

Coca-Cola Amatil Group

Richlands, QLD

02.2017 - 02.2018

Pallet wrapping, removing bad products from lanes, assisting with mixing.
Inspected products for any damages prior to stocking shelves.
Checked cargo before transportation and determined if items adhered to proper regulation standards.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Assisted co-workers with lifting heavy objects when needed.
Used scanners to track parcel information, condition or receipt.
Protected items by wrapping in cling film, padded moving blankets and tape.
Recognized defective material and reported issues to management.
Planned and completed group projects, working smoothly with others.
Completed day-to-day duties accurately and efficiently.

All Rounder

Tall Trees Motel

Canberra, ACT

02.2016 - 11.2016

Clean rooms for checkout, making sure it's up to standard within hotel requirements
Taking customer orders, serving customer foods, etc
Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
Ensured that all public areas were presentable at all times.
Reported any damages or repairs needed to the maintenance supervisor.
Assisted in setting up meeting spaces for events or conferences.
Resolved guest complaints in a professional manner.
Greeted guests and provided information regarding hotel services, amenities, and local attractions.
Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.

Summary

Overview

Work History

Motel Manager

Team Leader

Team Member

Hide Plant Team Member

General Hand

All Rounder

Education

High School Diploma -

Skills

Affiliations

Certification

Languages

References

Timeline

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