Megan Brown
Central Coast,Australia
Summary
Recovery-oriented leader with extensive experience in mental health services, specialising in trauma-informed practice and workforce development. Successfully led multidisciplinary teams, enhancing service delivery and fostering psychological safety. Known for building strategic partnerships that deliver measurable outcomes for clients and their families.
Overview
17
17
years of professional experience
Work History
Founder
Megan Jannel Coaching
01.2024 - Current
- Established professional coaching practice specializing in holistic wellbeing and thought pattern transformation.
- Facilitated meal planning, medication management, and budgeting to enhance clients' daily living activities.
- Provided transportation support for clients attending appointments or essential locations.
- Ensured compliance with safety protocols while working with potentially violent or suicidal individuals.
- Maintained accurate records of client interactions within electronic health record system.
- Fostered client independence through assistance and supervision in completing daily living activities.
- Guided clients in articulating feelings and discussing life events to promote personal insight and relational growth.
Peer Support Team Leader
SANE Australia
01.2022 - 01.2024
- Led a nationally dispersed workforce of 20+ Peer Workers and Counselors across three states.
- Managed complex presentations and operational risk, ensuring adherence to recovery-oriented practice.
- Supported implementation of national Model of Care, driving continuous improvement in service delivery.
- Mentored staff through clinical supervision and coaching, enhancing skills and promoting reflective practice.
- Facilitated group sessions designed to promote emotional healing through peer-to-peer interaction.
- Facilitated training sessions for new peer support volunteers and team members.
- Maintained accurate records of all client interactions.
Wellbeing, Intake & Peer Services Manager
RSL DefenceCare
01.2015 - 01.2021
- Led 15 direct reports delivering wellbeing, intake and peer support services to 2,000+ veterans and families annually.
- Managed funded programs, governance, reporting and compliance.
- Built strategic partnerships across government, veteran, health and community sectors.
- Worked with Homes NSW and the Department of Veterans' Affairs to strengthen affordable housing pathways through establishing the Rent Choice Veterans Program.
- Provided supervision, mentoring and workforce development.
- Supported suicide postvention responses and coordinated participation in Sydney Anzac Day March for over 15 years to honor veterans.
Community Support & Lived Experience Practitioner
RSL DefenceCare
01.2013 - 01.2015
- Championed veterans' rights, ensuring access to critical resources and support.
- Facilitated access to tailored services and programs for veterans at RSL DefenceCare.
- Delivered recovery-oriented advocacy, case management and lived experience support.
- Coordinated client assessments to identify individual needs and preferences.
- Collaborated with multidisciplinary teams to deliver comprehensive care plans.
- Provided guidance on navigating government assistance programs for clients.
- Oversaw case files, ensuring timely follow-up and seamless continuity of care.
Compliance Officer
RSL NSW
01.2010 - 01.2013
- Ensured compliance with relevant legislation and regulations for organizational operations.
- Conducted regular audits to identify areas of non-compliance and risk.
- Coordinated with various departments to implement compliance initiatives, enhancing overall adherence.
- Monitored changes in legislation to update internal compliance guidelines promptly.
- Compiled detailed reports on compliance status to inform management review and decision-making.
- Identified gaps in existing controls and recommended corrective actions.
- Facilitated governance, compliance, and organisational accountability across RSL sub-branches.
- Analyzed data from multiple sources to systematically document work and results.
Education
Diploma of Counseling -
08-2026
Diploma of Community Services -
Diploma of Financial Counseling -
Intentional Peer Support -
Skills
- Recovery-Oriented Practice
- Program Delivery
- Veteran Services
- Community Mental Health
- Case management
- Client advocacy
- Peer supervision
- Workforce development
- Program Management
- Continuous improvement
- Risk management
- Strategic planning
- Client Progress Monitoring
- Client Confidentiality
- Stakeholder engagement
- Partnership building
- Collaboration Strategies
- Process improvement
- Leadership
- Process optimization
Core Expertise
- Leadership
- Workforce Development
- Operational Management
- Recovery-Oriented Practice
- Trauma-Informed Practice
- Peer Supervision
- Governance
- Continuous Improvement
- Risk Management
- Program Delivery
- Veteran Services
- Community Mental Health
- Stakeholder Engagement
Licences And Clearances
- NDIS Worker Screening Check
- Working with Children Check
- National Police Check
- Australian Driver License
Leadership Highlights
- 15+ years' leadership across mental health, veteran and community services.
- Led 20+ Peer Workers and Counselors across NSW, Queensland and Victoria.
- Led a multidisciplinary team of 10 direct reports supporting 2,000+ veterans and families annually.
- Managed and developed 100+ volunteers.
- Collaborated with Homes NSW and the Department of Veterans' Affairs to strengthen the Rent Choice Veterans Program.
- Provided individual and group supervision, mentoring and reflective practice.
- 15+ years supporting planning and coordination of the Sydney Anzac Day March.
- Delivered recovery-oriented suicide postvention support to organisations and communities.
Professional Development
- Trauma-Informed Practice
- Professional Supervision
- Attachment Theory
- Mediation
- Mental Health First Aid
- Domestic Violence
- Grief & Loss Counseling
- Relationship Counseling
- Mindfulness-Based Therapies
- NDIS Practice Standards
Timeline
Founder
Megan Jannel Coaching
01.2024 - Current
Peer Support Team Leader
SANE Australia
01.2022 - 01.2024
Wellbeing, Intake & Peer Services Manager
RSL DefenceCare
01.2015 - 01.2021
Community Support & Lived Experience Practitioner
RSL DefenceCare
01.2013 - 01.2015
Compliance Officer
RSL NSW
01.2010 - 01.2013