Megan Eberhard
ORANGE,NSW
Summary
Proven Client Relations Officer at BNB MADE EASY, adept in fostering long-lasting partnerships and enhancing client satisfaction through effective communication and problem-solving abilities. Skilled in schedule management and customer service, I have successfully optimized retention rates and streamlined processes, demonstrating a strong commitment to excellence and teamwork. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
18
18
years of professional experience
Work History
Client Relations Officer
BNB MADE EASY
2022.02 - Current
- Managed client relations for improved retention rates and long-lasting partnerships.
- Implemented effective strategies for proactive client outreach, building strong relationships and fostering loyalty.
- Optimized client communication channels to provide real-time updates on account activities and service offerings.
- Evaluated client feedback on a regular basis, implementing changes to existing processes and strategies as needed to maintain high levels of satisfaction.
- Acted as the main point of contact for high-value clients, ensuring their needs were met with efficiency and professionalism during all phases of engagement.
Cleaning Manager
BNB MADE EASY
2020.03 - 2022.02
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
Commercial Cleaner
Self Employed
2007.01 - 2020.03
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
Education
Assistant Real-estate Agent - Real Estate
Connect Skills Institute
Online08.2024
Skills
- Strong empathy
- Schedule Management
- Research and due diligence
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Customer Relations
- Multitasking Abilities
Timeline
Client Relations Officer
BNB MADE EASY
2022.02 - Current
Cleaning Manager
BNB MADE EASY
2020.03 - 2022.02
Commercial Cleaner
Self Employed
2007.01 - 2020.03
Assistant Real-estate Agent - Real Estate
Connect Skills Institute
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