Rebecca Parris
Sydney,NSW
Summary
Dynamic Client Relations Officer with a proven track record at TLTLY, enhancing customer satisfaction through effective problem-solving and strong empathy. Skilled in client retention strategies and team building, I excel in delivering tailored solutions that empower clients and foster lasting relationships. Committed to excellence in customer service and attention to detail.
Knowledgeable Support worker with proven record in managing client relationships and improving satisfaction rates. Skilled in addressing and resolving client issues, contributing to high retention levels. Demonstrated proficiency in communication and problem-solving abilities to foster long-term client partnerships.
Overview
16
16
years of professional experience
Work History
Client Relations Officer
TLTLY
01.2010 - Current
- Enhanced customer satisfaction by promptly addressing and resolving concerns in a professional manner.
- Managing merchandise and ensuring sufficient stock that meets the needs of the customer
- Performing administrative duties in multiple parts of the company
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
Community Support Worker
My Supports
01.2018 - 01.2019
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing safety of all involved parties.
Skills
- Strong empathy
- Client retention strategies
- Marketing
- Customer relations
- Team building
- Schedule management
- Customer service
- Time management
- Attention to detail
Languages
English
Native or Bilingual
Interests
- Volunteer Work
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Road Trips
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
Timeline
Community Support Worker
My Supports
01.2018 - 01.2019
Client Relations Officer
TLTLY
01.2010 - Current
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