Megan McLachlan
Wangaratta,VIC
Summary
Dedicated employee with strong customer service, multitasking, and time management skills.
Proven problem solver with strong relationship-building skills and track record of success with clients and team members.
Customer-focused professional dedicated to delivering exceptional experiences.
Experienced in fast-paced environments with a proven ability to adapt to last-minute changes.
Results-oriented professional with exceptional problem-solving skills and a demonstrated ability to build strong client and team relationships.
Goal-oriented professional dedicated to contributing to team success and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Pressure Sewer Connections Lead
South east Water
Frankston , VIC
03.2021 - Current
- Served as the primary liaison for internal and external stakeholders, including local councils, other Water Authorities, peak Industry bodies, and contractors.
- Managed online systems for payments and invoicing.
- Ensured timely payment to suppliers and contractors.
- Oversaw operations and safety protocols for staff and contractors, on site, and in Connections Yard.
- Managed stock and equipment to prevent installation delays.
- Handled complaints, clarifications, and concerns related to Pressure Sewer Installations.
Works Supervisor
South East Water
Frankston, VIC
08.2011 - 03.2021
- Accountable for the safe and correct installation of Pressure Sewer Systems.
- Installed in line with the design plans and specifications.
- Supported in compiling and maintaining property data.
- Attend site visits and carry out any inspections relevant to work undertaken, OH&S audits, Quality audits, and to provide solutions and guidance for installations.
- Collaborated with team to achieve sales goals.
- Audit contractors work, direct, and provide feedback when required.
- Presented and discussed complex technical information professionally with South East Waters customers
Education
Diploma of Project Management
Swinburne University
Melbourne, VIC09-2012
Diploma of Business Mangement
Swinburne University
Melbourne, VIC07-2011
Skills
- Excellent negotiation and issues management skills, and the ability to effectively manage relationships at all levels, externally and internally
- Demonstrated effective leadership, and an ability to positively influence others
- Proven ability to continually and proactively look for opportunities to be innovative, to think creatively, and to identify new opportunities
- Knowledge of the appropriate Acts and Legislations governing our work, including OHS and WSAA Water Codes
- Effective Time Management
Timeline
Pressure Sewer Connections Lead
South east Water
03.2021 - Current
Works Supervisor
South East Water
08.2011 - 03.2021
Diploma of Project Management
Swinburne University
Diploma of Business Mangement
Swinburne University
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