Megan Miranda

As the Services Manager at Castle Towers Shopping Centre, owned by Queensland Investment Corporation, responsible for delivering the main operational services for the asset. With a total retail floor area of 117,700 square meters with over 320 stores and services, this is one of Australia's largest shopping centers. The primary responsibilities are the effective management of contractors ensuring best practices and standards are delivered. Focusing on contract management ensures that key terms, conditions, and costings of agreements reflect the centers requirements. Working closely with the Operations Manager to maintain exceptional financial and investment performance, while managing operational expenses within budget.

Key representatives

• Managing a Preventative Programmed Maintenance (PPM) and proactively working with the team to drive the use and knowledge of these maintenance systems.
• Monthly on-site meetings with contractors to promptly address performance issues.
• Reviewing and understand key terms, conditions, and costings of every agreement to guarantee it reflects center's requirements.
• Maintaining exceptional financial and investment performance for QIC and their investors.
• Overseeing all procedural guidelines on establishing purchase orders, invoices, contractor payments, and contract commercial approval, ensuring that all works commence with appropriate approvals.
• Reducing energy costs and have strategically implemented initiatives to achieve our sustainability objectives.
• Leadership style is centered on creating a culture that fosters innovation, high performance, and combined responsibility towards center's core objectives.
• Working closely with Operations Manager, to ensure the team is well managed, motivated, and engaged. Fostering a collaborative environment that promotes knowledge-sharing and team participation.
• Leverage relationships to problem-solve issues for other team members, where appropriate, and constantly work towards building cohesive team focused on delivering exceptional results.
• Experienced in managing processes and mitigating risks to ensure safe and compliant shopping center for tenants and clients.
• Worked closely with maintenance team to ensure the team were well-versed in risk mitigation and safety at all times, including compliance with legal and safety regulations. Responsibilities included ensuring common mall areas, back-of-house, loading docks, and car parks meet 100% compliance.
• Fostered strong working relationship with local area commands to ensure a safe and secure environment for clients and tenants. By collaborating with local authorities in various initiatives, including facilitating vertical transport training sessions for the local fire brigade and organizing theft undercover operations with the local police command. Extensive experience in partnering with local authorities has been vital in promoting safe and secure environment for clients and tenants. Strongly engaged with the User Pay site police program, ensuring that the right protocols and processes are in place to safeguard the shopping center's premises and the safety of all occupants.

Top accomplishments

• Successfully implemented Integrated Services model to the center which included the integration of cleaning, security, maintenance, and guest services to the site. This has driving operational efficiency and generated high levels of savings due to its success.
• Implementation of t a 3-year CAPEX management project for the vertical transport site upgrades, which included 4 escalator upgrades, 2 escalator truss replacements, 6 moving walk upgrades, and 7 lift upgrades. With the right planning and management, each unit was delivered on time and within the set budget. With the help of sound technical knowledge from our contractors, effectively worked with teams to minimize downtime during the upgrade period to avoid displeasure from tenants and clients. Additionally, have also liaised with contractors on the procurement process, ensuring cost, time, and process efficiency is prioritized and upheld.

The P&G account was one of JLL's longest standing global FM operations and a testimony to how JLL added value to its client's business. The contract included the delivery of services to operate and maintain the client's property including financial, technical, maintenance, procurement, asset & vendor management in three Australia based sites, and to develop an understanding of and sound working relationship with key representatives of the client and all key suppliers and service providers to the site

Key representatives and accomplishments

• Managing delivery of site hard services
• Managing soft services including five direct report and 9 strong vendor operation team
• Regional administrator for Corrigo Facility Management tool
• Assisted the regional projects team with the full implementation of an activity base working environment refurbishment. This was a world first for P&G team and resulted in achieving the 2014 prestigious ANZ award for excellence
• Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
• Delivered on time and on budget 16 capital works projects
• Succeeding in improving annually in the Facility site surveys achieving a 90% score in 2018
• Consistently meeting and delivering the savings glidepath for the Australian sites, targets were met year on year through direct FM led initiatives
• Implement digital mail pilot programme and global storage reduction initiative

JLL have provided a solid foundation for me to excel in corporate facilities management and building services. The P&G account has exposed me to regional and global initiatives in addition to major local projects. I have worked alongside the leaders of the P&G account and the leadership members within the P&G business. This experience has provided me with the opportunity to deliver real value for the JLL client.

Griffith University is made up of 5 campuses, Mt Gravatt Campus is the third largest campus in the portfolio. The Facilities Operations position managed the efficient provision of the cleaning, fire & security, waste management and pest control contracts for 13 buildings and managed the team for the customer service desk, furniture and event management services to the campus

Key responsibilities

• Managed delivery of campus waste management, cleaning, fire/security and pest control. Ensuring contract specifications and requirement were meet according to current contracts.
• Managed soft services including 4 direct reports and 4 security vendor guards allocated the campus.
• Administer and control utilization of secure and operated campus buildings (access control system, campus keying and video footage)
• Overseeing financial processes for purchasing supplies and equipment and managing the administrative functions of the department.
• Managed event management services to the campus for external clients. Processing quotations booked requests and invoice submissions for external client charges.
• Compiled, review and distribute meeting minutes for Tender Board and Advisory Group Meeting
• Assisted in delivery of 2 capital works projects
• Managed small fleet service of up to 5 vehicles and authorize visitor parking
• Performed functions of the Building Fire Warden and Department First Aid Officer

Working on a large campus environment exposed me to the management of multiple buildings and a large client base from university employees and students. I found I developed better management skills during this employment through training and support from senior management. Due to the overseeing multiple buildings I found my organisational skills improved which assisted in achieving high audit results.

The Queensland Museum is part of the Queensland Cultural Centre located in Brisbane, the Cultural Centre consists of 4 major tours attraction in the heart of South Bank, Brisbane; State Library, Art Gallery, Performing Art Theatre and the Museum

Key responsibilities

• Coordinated a diverse range of facility management activities for the Queensland Museum South Bank and ensured these aligned with the Queensland Museum's Policies and Procedures
• Coordinated the maintenance of building service programs, including air-conditioning, fire services, security systems, mechanical, hydraulic and electrical services
• Coordinated the implementation of a cleaning program which included daily, weekly, monthly, quarterly and yearly activities that ensure QM South Bank building was always presented at the highest possible standard
• Effectively perform the functions of Occupational Health and Safety Officer for QM South Bank
• Provided training in Manual Handling, Risk Assessments and Safety in the Workplace
• Performed the functions of the Building Fire Warden
• Updated the emergency procedures manual and emergency evacuation plan
• Inducted staff: scheduled and provided regular training in relation to building security and emergency procedures
• Including the organization of regular fire drills and hands on training of fire equipment in accordance with the QLD Building Fire Safety Regulations
• Assisted the Operations Manager, in the development, implementation and review of emergency and security procedures
• Arranged the issuance and recovery of building access cards for staff and contractors and maintain the key register
• Liaised with the Corporate Administration Agency (CAA) Facilities Management on provision of building maintenance and services including the energy management system, pest control, sanitary services and cleaning