Megan Shapleski
Surrey Hills,VIC
Summary
Experienced Domestic Assistant and Retail professional with 14 years of residency in Melbourne. I am currently studying Individual Support in Aged Care and Disability. Seeking opportunities to expand capabilities as a Support Worker.
Diligent Domestic Assistant experienced in maintaining cleanliness, organisation, and hygiene standards in residential environments. Skilled in performing household chores, managing domestic errands, and providing care to unwell and elderly clients. Strong communication and interpersonal skills for building rapport with clients.
Overview
19
19
years of professional experience
Work History
Domestic Assistant
DelConway's Home Helpers
Burwood, VIC
03.2020 - 09.2024
- Maintained a clean and organised living environment by vacuuming, dusting, mopping, and sweeping floors.
- Performed laundry duties such as washing, drying, folding and ironing clothes.
- Assisted with the implementation of hygiene protocols and procedures.
- Provided companionship to elderly, unwell, and injured clients by engaging in conversation.
- Maintained a safe work environment by following all safety guidelines.
- Provided excellent customer service to ensure satisfaction.
- Maintained accurate records of services completed for each client.
- Completed special requests from clients in a timely manner.
Senior Florist
Domain Flowers
South Yarra, VIC
10.2011 - 03.2017
- Developed and implemented creative floral designs for weddings, funerals, corporate events, and special occasions.
- Prepared flower arrangements in accordance with customer requests and specifications.
- Conducted quality control inspections of incoming flowers to ensure freshness and quality.
- Maintained records of daily orders, sales figures and inventory levels.
- Trained new staff on proper techniques for arranging flowers and handling customer service issues.
- Provided excellent customer service by responding promptly to inquiries from customers regarding floral design options.
Senior Florist
My Flowerhouse, Myer Department Store
Melbourne, VIC
03.2011 - 10.2011
Senior Florist
Say It With Flowers
Malvern , VIC
02.2010 - 01.2011
Senior Florist
Bloomsbury Flowers
London, England
02.2006 - 09.2009
Senior Florist /Store Manager
Wildflower Florist
Wellington, New Zealand
07.2006 - 01.2007
Education
Certificate III Individual Support in Aged Care And Disability - Individual Support
Warner Institute
Melbourne, VIC01-2025
Certificate of Floristry Practice - Floristry Operations And Management
Waikato Institute of Technology
Wellington, New Zealand12-2002
Skills
- First Aid Training
- Compassionate Caregiving
- Observational skills
- Emotional Resilience
- Client documentation
- Time management and flexibility
- Customer service focused
- Hardworking
- Exceptional communicator
- Excellent oral and written communication
- Experienced driver with Full Victorian Driver's Licence
Timeline
Domestic Assistant
DelConway's Home Helpers
03.2020 - 09.2024
Senior Florist
Domain Flowers
10.2011 - 03.2017
Senior Florist
My Flowerhouse, Myer Department Store
03.2011 - 10.2011
Senior Florist
Say It With Flowers
02.2010 - 01.2011
Senior Florist /Store Manager
Wildflower Florist
07.2006 - 01.2007
Senior Florist
Bloomsbury Flowers
02.2006 - 09.2009
Certificate III Individual Support in Aged Care And Disability - Individual Support
Warner Institute
Certificate of Floristry Practice - Floristry Operations And Management
Waikato Institute of Technology
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