Megan Wright
Branxton,NSW
Summary
I am a dynamic, accomplished administrator and manager with over 12 years’ experience in administrative support, customer service and reception duties in the health industry, including 6 years experience in a practice manager role. I have also had more than 17 years’ experience in customer service while working as a retail assistant. I have strong organisational, management, communication, accounting and problem solving abilities.
Overview
12
12
years of professional experience
Work History
Practice Manager
Medicine Matters Pty Ltd
08.2017 - Current
- Responsible for governance of practice to optimise business productivity and profit.
- Responsible for devising strategies to improve business procedure and acting upon these, such as identifying strategies to engage with new contractors to meet the business’ requirements.
- Responsible for devising strategies to promote the business’ services to potential referring providers and clients.
- HR duties such as staff reviews, hiring, performance management, training and mentoring.
- Manage accounts including accounts payable, payroll and contractor payments using Xero.
- Writing and upholding office policies and procedures.
- Ensuring Medicare, WHS and Fair Work compliance.
- Regularly review productivity and make staffing adjustments as needed
- Organising a positive working environment through staff celebrations and events.
- Managing any conflict between staff and/or contractors
- Maintaining stock in the practice and ordering supplies as needed
- Other ad hoc administration as required
Office Manager
PRP Imaging
09.2014 - 08.2017
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Reported to senior management on organizational performance and progress toward goals.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed accounts payable and payroll for administration staff.
- Completed typing and distribution of medical reports.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Senior Administrator
Ethos Health
09.2011 - 09.2014
- Provided customer service and dealt with patient complaints.
- General administration tasks such as word processing, letter sending, completing meeting minutes, database entry and scheduling appointments.
- Managed building maintenance.
- Assisted HR and Marketing when required.
- Managed payment and debtors.
- Manage office and medical stock.
Education
Bachelor of Social Science - Major in Business Management
University of New England
Armidale, NSW02.2025
New Supervisors Course -
Australian Institute of Management
Sydney, NSW07.2016
Certificate III - Business Administration
TAFE NSW
Online11.2010
Skills
- Staff management
- Risk Mitigation
- Bookkeeping and financial management - including use of Xero
- Decision-Making
- Reliable
- Self-motivated
- Ability to work as part of a team or individually
- Excellent communication skills
- Able to multi-task and meet deadlines
- Extensive customer service skills
Timeline
Practice Manager
Medicine Matters Pty Ltd
08.2017 - Current
Office Manager
PRP Imaging
09.2014 - 08.2017
Senior Administrator
Ethos Health
09.2011 - 09.2014
Bachelor of Social Science - Major in Business Management
University of New England
New Supervisors Course -
Australian Institute of Management
Certificate III - Business Administration
TAFE NSW
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