Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Inturrisi

Melbourne,VIC

Summary

Dedicated, passionate and energetic professional with versatile expertise, adaptable mindset, and a proven ability to thrive in dynamic environments. Skilled in developing innovative solutions, streamlining processes, and driving continuous improvement. Strong focus on fostering synergy, building relationships, and promoting collaboration to achieve high-quality outcomes.

Overview

19
19
years of professional experience

Work History

Future Student Advisor

Victoria University
Footscray, VIC
09.2021 - Current
  • Participated in marketing campaigns and other promotional activities to enhance outreach for recruitment purposes, with a proven track record of increased results.
  • Served as a key representative for the University at important recruitment events, with responsibilities that included planning, coordinating, and executing Open Day events.
  • Implemented strategies for assessing the effectiveness of recruitment and event initiatives, resulting in comprehensive evaluation reports.
  • Provided excellent customer service across multiple channels including online platforms, email correspondence, telephone conversations, and in-person interactions.
  • Provided accurate advice on courses, services, admissions policies and procedures, demonstrating empathetic understanding and problem-solving skills while addressing enquiries from current and prospective students.
  • Collaborated with University Colleges and other departments to oversee a calendar of recruitment events and activities.
  • Contributed to project teams by providing expert knowledge on specific target segments and stakeholder needs for the development and execution of marketing strategies and campaigns, in collaboration with both internal and external clients.
  • Contributed towards the development of initiatives and events to boost prospective student applications and the maintenance of comprehensive budgets for events and recruitment activities.
  • Leveraged teamwork across all University units, collaborating with Colleges on a range of initiatives and activities that align with the Marketing and Future Students strategic goals.
  • Maintained compliance with OH&S regulations to promote the safety of everyone on site.

Coordinator

Live Your Lemon Collective Pty Ltd
Melbourne, VIC
01.2019 - Current
  • Secure prime events through collaboration with stakeholders and coordination of logistics for operational purposes.
  • Ensure customer satisfaction and compliance with regulations.
  • Create and maintain accurate records of activities, including budgets, documents, and project timelines.
  • Develop strategies to improve operational procedures and reduce costs.
  • Organise and manage complex calendar of appointments, meetings, and travel arrangements.
  • Coordinate on a regular basis to ensure efficient functioning of day-to-day operations.
  • Provide administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Coordinate work schedules for all staff teams at each event.
  • Deliver optimal administrative, customer service, and employee support.

Future Student Assistant

Victoria University
Footscray, VIC
01.2020 - 08.2021
  • Work closely with Future Student team members to produce information and relevant reports, and support Future Student-led activities and events, such as campus tours, school holiday programs, and Change of Preference events.
  • Supported the management of shared inboxes and performed data entry, utilising budget trackers, and managed administration duties including room bookings, catering, team social activities, and other administrative processes such as team scheduling, and the bump-in and bump-out of events and activities.
  • Assist in the assessment of applicants for VU's early entry program, and print, collate, and organise postage for nurture pieces.
  • Assist in the hiring and training of our Student Ambassador team.
  • Allocate, brief, and collate collateral for our Student Ambassador team, follow up on event feedback reports, and coordinate the program.
  • Maintain university databases/intranet relevant to their work area as well as privacy of personal information and contact details.
  • Contribute to continuous improvement of policies, procedures, processes, and initiatives.
  • Organise merchandise orders, stock counts and maintain accurate reporting.

Student Ambassador

Victoria University
Footscray, VIC
03.2018 - 01.2020
  • High level of support and contribution to the recruitment of students to Victoria University by providing advice to prospective students at a range of events, including Open Day, The Melbourne Careers Expo, The VCE and Careers Expo, school expos, and campus tours of VU campuses to groups of prospective students.
  • Shared passion and positive personal experiences on further education with prospective students.
  • Contributing to the positive portrayal of VU through social media engagement.
  • Coordinated our Student Ambassador program.
  • Presenting VU-related presentations to prospective students.
  • Administrative duties, such as data entry.

Sales Associate

Henley Properties Group Pty Ltd
01.2012 - 01.2018
  • Built rapport with customers and provided excellent service
  • Implemented up-selling strategies to boost revenue
  • Trained new sales associates and achieved sales targets.

Manager

McDonald’s
Melbourne, VIC
01.2006 - 05.2012
  • Results-driven and passionate leader achieving increased results.
  • Managed schedules and led a team to ensure customer satisfaction.
  • Trained new hires and supervised quality compliance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarising operational performance metrics.
  • Directed recruitment, hiring, and training of new staff members.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Education

Bachelor of Early Childhood Education -

Victoria University
11-2021

Certificate IV: Real Estate Practice -

REIV Institute
12.2015

Certificate III: Retail -

McDonald's RTO
Collingwood, VIC
12-2013

VCE -

Mercy College
12.2008

Certificate III: Community Services -

RMIT University
12.2008

Skills

  • Project Management
  • Data Analysis
  • Technical Proficiency
  • Strategic planning
  • Organisational skills
  • Communication and leadership
  • Problem-solving aptitude
  • Proactivity and initiative
  • Continuous learning
  • Positive mindset
  • Interpersonal skills
  • Attention to detail

Timeline

Future Student Advisor

Victoria University
09.2021 - Current

Future Student Assistant

Victoria University
01.2020 - 08.2021

Coordinator

Live Your Lemon Collective Pty Ltd
01.2019 - Current

Student Ambassador

Victoria University
03.2018 - 01.2020

Sales Associate

Henley Properties Group Pty Ltd
01.2012 - 01.2018

Manager

McDonald’s
01.2006 - 05.2012

Bachelor of Early Childhood Education -

Victoria University

Certificate IV: Real Estate Practice -

REIV Institute

Certificate III: Retail -

McDonald's RTO

VCE -

Mercy College

Certificate III: Community Services -

RMIT University

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Melanie Inturrisi