Melanie Lavcanski
Macleod,VIC
Summary
Recent graduate with dual degrees in Law and Business, offering over five years of customer service experience, legal assistant expertise, and one year in a leadership capacity. Strong organizational, planning, and communication skills complement a solid understanding of legal and commercial principles. Recognised for reliability, attention to detail, and performance under pressure, thriving in team environments while embracing new challenges for continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Client Services Officer
Converge International
02.2023 - Current
- Answering all inbound requests for support for any of the products and services we deliver to our clients and customers.
- Providing the critical connection between clients and consultants, ensuring they are suitably connected in line with the product, specialty, contracts requirements and other matching factors.
- Meet all KPI’s and ensure all requests for support are within SLA.
- Responsible for end-to-end project coordination and all other administrative components to ensure successful service delivery of our full suite of products and services.
- Effectively operate all required IT systems/software to meet both internal and external requests and demands.
- Ensuring confidentiality of client information is maintained, and that staff follows privacy regulations.
- Excellent computer/keyboard skills, including Microsoft Excel, Word, Outlook/email.
- Responsibilities
Customer Service Representative/Store Manager
Yo-Get-it
11.2017 - 01.2023
- Company Overview: Yo-Get-It, Australia’s original frozen yoghurt business.
- Ongoing communicating with vendors regarding back-order availability, future inventory, and special orders
- Engaged with customers to ensure new promotion items were being considered enhancing sales.
- Offered advice and assistance to customers, paying attention to special needs or requirements
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Ensure the store is being maintained and running in an efficient manner
- Recruiting, training, and supervising staff members.
- Ensuring staff needs have been met, and organising shift covers.
- Responsibilities
Legal Assistant
D. Stanefskas & Associates
06.2021 - 06.2022
- Company Overview: D. Stanefskas & Associates is a Law firm specialising in Personal Injury/Third Party, Family Law, Property settlements, Wills & Probate, Inheritance Disputes, Conveyancing, Property Law, and Litigation.
- Worked in a team under the direct guidance and supervision of the principal as well as the solicitor and paralegal
- Sorting through emails and communications with clients and other representatives
- Working closely with the legal teams to advance legal matters for clients by providing administrative support such as photocopying, document preparations and delivering documents to Senior Lawyers
- Assisted co-workers with opening new client files and working with legal and confidential documents
- Engaging directly with clients and obtaining relevant information
- Using Microsoft word to draft letters and documents to clients
- Posting critical documents to courts.
- Assisting in general office duties.
- Drafting Wills and Power of Attorneys with the assistance of Senior Lawyers
- Responsibilities
Work Experience
Heidelberg Magistrates Court
06.2017 - 07.2017
- Administrative duties such as photocopying, managing filing
- Document preparation and file organisation
- Delivered paperwork to fellow co-workers
- Re-organising documents and warrants
- Handling Magistrate documents
- Establish court room settings each morning
- Learning court processes and procedures
- Responsibilities
Education
Graduate Diploma - Legal Practice
Leo Cussen Centre for Law
VICBachelor of Laws/ Bachelor of Business - undefined
Victoria University
VICVictorian Certificate of Education - VCE
Viewbank College
VICSkills
- Telephone skills
- Strong empathy
- Professionalism and etiquette
- Client needs assessment
- Time management skills
- Clear communication skills
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Timeline
Client Services Officer
Converge International
02.2023 - Current
Legal Assistant
D. Stanefskas & Associates
06.2021 - 06.2022
Customer Service Representative/Store Manager
Yo-Get-it
11.2017 - 01.2023
Work Experience
Heidelberg Magistrates Court
06.2017 - 07.2017
Graduate Diploma - Legal Practice
Leo Cussen Centre for Law
Bachelor of Laws/ Bachelor of Business - undefined
Victoria University
Victorian Certificate of Education - VCE
Viewbank College