Melanie Mottram
Broken Hill,NSW
Summary
Adept at maintaining composure in high-pressure situations, I excelled in hospitality roles at Alfrescos, showcasing strong multitasking and cleanliness skills. My friendly demeanor and expertise in food handling and presentation significantly enhanced customer satisfaction and team dynamics, underscoring my commitment to excellence in service and teamwork.
Overview
14
14
years of professional experience
Work History
Cook
Alfresco Cafe
Broken Hill
02.2021 - 10.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food for catering jobs that included hot food, sandwiches, desserts and fruit platters.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Waitress
Astra
Broken Hill, NSW
11.2010 - 11.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barista
Gourmet Cribtin
Broken Hill, NSW
11.2019 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
The Caff
Broken Hill, NSW
11.2017 - 11.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitress
Alfrescos Cafe
Broken Hill, NSW
11.2011 - 05.2015
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Year 10 -
Broken Hill High School
Broken Hill, NSW2007
Skills
- Strong multitasking
- Cleanliness
- Hospitality service expertise
- Food presentation
- Special dietary requirements
- Food handling
- Catering experience
- Team worker
Timeline
Cook
Alfresco Cafe
02.2021 - 10.2024
Barista
Gourmet Cribtin
11.2019 - 01.2021
Barista
The Caff
11.2017 - 11.2019
Waitress
Alfrescos Cafe
11.2011 - 05.2015
Waitress
Astra
11.2010 - 11.2011
Year 10 -
Broken Hill High School