Melanie Smith
Glenhaven,NSW
Summary
Motivated and passionate healthcare professional eager to utilise my professional and personal skills in a role focused on providing support and assistance to individuals and families.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Liaison Officer
CPTF Pty Ltd
05.2020 - 06.2024
- Built strong relationships with clients through regular communication and excellent customer service.
- Conducted regular follow-ups with clients after issue resolution to ensure ongoing satisfaction and identify areas for improvement or additional support.
- Increased client retention rates by maintaining a proactive approach to problem-solving and conflict resolution.
- Administrative and accounting duties.
Nursing Student
University of Tasmania
03.2016 - 04.2020
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
- Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
- Worked alongside experienced nursing professionals to learn new procedures.
- Effectively communicated with diverse populations of patients using active listening skills and empathy to build rapport during interactions.
- Completion of 840 hours of clinical placement in the following; Emergency Department , Correctional Mental Health, Infectious Disease, Coronary Care and Aged Care.
OHS & Injury Management Officer
Department of Juvenile Justice
02.2004 - 04.2011
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed rehabilitation cases, through coordination with medical professionals and management.
- Identified patterns of incidents and developed procedures and education to assist in incident prevention.
Education
Bachelor of Nursing -
University of Tasmania
Sydney, NSW04.2020
Skills
- Excellent Verbal and Written Communication Skills
- Experience working with children and families in a healthcare setting
- Teamwork and Collaboration
- Interpersonal Skills
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
- Task Prioritization
- Proficient with various word processing, spreadsheet, and presentation software
Certification
- Current First Aide and CPR Certification
- Working With Children (WWC) Check clearance (Employee) Number: WWC1010725E
- Registered Behaviour Technician Course Completion
OTHER
- Completed COVID vaccination
- Fully Immunised healthcare worker
Timeline
Client Liaison Officer
CPTF Pty Ltd
05.2020 - 06.2024
Nursing Student
University of Tasmania
03.2016 - 04.2020
OHS & Injury Management Officer
Department of Juvenile Justice
02.2004 - 04.2011
Bachelor of Nursing -
University of Tasmania
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