Melinda Gilligan
Burleigh Waters,Australia
Summary
Faith-filled administrative officer who is passionate about providing excellent customer service and pastoral care to students, parents and staff at Emmanuel College throughout the day. My strong Christian values and work ethic are reflected in my proven proficiency with MS Office and my strong interpersonal skills, which help create a warm, friendly, and supportive environment where people feel welcome, safe, and valued. My background includes serving as a dedicated State Government Administrative Officer, Level 6, in the Disability Sector, with over 20 years of experience in leading teams to support and advocate for children and adults with intellectual disabilities.
Overview
33
33
years of professional experience
Work History
Emergency Food Relief and Kitchen Supervisor Volunteer
Kings Community Care
09.2024 - Current
- Build rapport and connect with clients, team members, and external food partners by engaging in conversation to identify and understand their needs and offer support, which achieves the mission of building community through Christ-centred service.
- Receiving, processing and storing inward goods accurately. Pack and distribute hampers, record goods distributed.
- Support other charities in collecting and delivering food to and from the King's distribution hub in a friendly and efficient manner, including completing documentation.
- Induct and support new team members with patience and enthusiasm.
- Ensure all team duties, checklists and food safety forms are completed and filed appropriately.
- Welcome high school students and respond to their enquiries during their weekly attendance to enhance their community service skills.
- Arranged delivery or collection of goods for 565 Christmas hampers for distribution to Gold Coast individuals and families in need in partnership with Kings Church Reedy Creek.
- Developed Excel spreadsheets to track budget, expenditure and stock inventory for hampers.
- Saved over $2500 by comparing supermarket prices and deals, which meant over 100 more hampers were distributed than initially planned.
- Recipient of the 'Mighty Effort' end-of-year volunteer award
Team Leader
Department of Families, Seniors, Disability Services and Child Safety
02.2007 - 09.2024
- Managing, implementing, and monitoring the delivery of accommodation support services to individuals with intellectual disabilities, ensuring high-quality outcomes.
- Provided case management for up to 15 people across 6 locations with complex needs to achieve their best life within available funding and supports.
- I created three information sessions using PowerPoint to induct support staff, providing an overview of client behavioural, health and mealtime support needs.
- Trained 318 staff in the Maybo Behavioural De-escalation and Personal Safety package. Staff were better equipped to support clients expressing emotional distress through behaviours.
- I regularly used computer-based software systems to report and update client information, as well as Excel spreadsheets, to monitor service delivery outputs. Provided evidence for service re-accreditation.
- The Public Trust approached me to connect them with a client’s family regarding the National Redress Scheme for people who have experienced institutional child sexual abuse. Client's rights upheld.
Acting Unit Manager
Disability Services
08.2002 - 02.2007
- Manage the delivery of a range of quality direct care services to people with a disability in collaboration with internal and external service providers.
- I met with a local indigenous representative to find a culturally sensitive name for a new respite facility, which was approved.
- In collaboration with specialist staff, I prepared a successful application for a client to receive an Autism Spectrum Disorder consultation with international specialists.
Residential Care Officer
Disability Services Qld
08.1999 - 08.2002
- Provided in-home and respite support to children and adults with an intellectual disability to support their growth and independence.
Intellectual Disability Services Officer
Department of Human Services
07.1992 - 07.1999
- Included six months as team supervisor.
Education
Certificate IV - Ministry and Discipleship
King's Bible College
Pimpama, QLD12-2025
Diploma - Community Services
TAFE Queensland
10-2017
Certificate IV - Workplace Assessment and Training
Carson Australasia
Diploma - Health Sciences (General Nursing)
Latrobe University College of Northern Victoria
01-1991
Skills
- Experienced in Microsoft Office
- Organisation-specific software
- Highly organised
- Strong communication skills
- Strong Team Player
- Customer Service Focus
- Pastoral care gifting
Timeline
Emergency Food Relief and Kitchen Supervisor Volunteer
Kings Community Care
09.2024 - Current
Team Leader
Department of Families, Seniors, Disability Services and Child Safety
02.2007 - 09.2024
Acting Unit Manager
Disability Services
08.2002 - 02.2007
Residential Care Officer
Disability Services Qld
08.1999 - 08.2002
Intellectual Disability Services Officer
Department of Human Services
07.1992 - 07.1999
Certificate IV - Ministry and Discipleship
King's Bible College
Diploma - Community Services
TAFE Queensland
Certificate IV - Workplace Assessment and Training
Carson Australasia
Diploma - Health Sciences (General Nursing)
Latrobe University College of Northern Victoria
Church Community
- Actively involved with Kings Church Reedy Creek, volunteering on Sundays and participating in a mid-week discipleship group. The Face of Kings Volunteer Award, 2025
- Kings Kids Church Sign In Leader, 02/2025–11/2025
- Serve monthly on the Information Hub, BBQ and Café Teams,
- 2025 Host Team Volunteer at the Australian Christian Churches National and State Conference
- St George Ministry Trip with Kings Community Care, 06/2025
- St George Mission Trip with Kings Bible College, 08/2025
- Church Christmas lunch volunteer
- 2012-2016 C3 Robina Creche Coordinator,
- 2016-2021 C3 Robina and Kings Church Kids Church Helper
- Parent volunteer, Caningeraba State School, 2 years, 2015-2016
- Clown Team and Puppet Ministry experience
Other
- Working with children card – Blue Card
- Australian Christian Churches, Safer Churches Volunteer Essentials Course, 09/2025
- National Disability Worker Screening Card