MELISSA BAXTER
Countess,QLD
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Individual Support Worker
Dovetree Sinnamon Village (Work Placement)
2020.11 - 2020.12
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Childcare Worker
Ipswich Kiddie Care Child (Work Placement)
2019.05 - 2019.09
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted good behavior with positive reinforcement methods.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Planned and guided age-appropriate tasks like reading, crafts and [Type].
- Kept notes of behavior issues, food served and medications administered to children.
Animal Shelter Volunteer
RSPCA
2018.12 - 2019.01
- Provided humane care of domestic and wild animals.
- Bathed animals and performed related animal grooming and care in preparation for adoption events.
- Cared for animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
- Followed specific food and water schedules for different animal species.
- Followed pet care instructions for dietary needs and medication regimens.
Customer Service
Salvation Army Yamanto
2018.08 - 2018.11
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services and company information.
Customer Service
Dimmeys
2018.06 - 2018.07
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Garden Center Assistant
Watch Them Grow Nursery
2017.09 - 2018.02
- Pulled orders quickly to maintain demanding productivity goals.
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
- Rearranged planting beds and flower gardens seasonally.
- Assisted customers with finding requested plants and flowers.
Customer Service
Salvation Army Store Bundamba
2014.02 - 2016.07
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Certificate III in Individual Support -
Ashley Institute
Logan City, QLD02.2021
Certificate III in Early Childhood Education and Care -
Sapere Pty Ltd Education
Ipswich, QLD09.2019
Certificate III Retail
National Retail Association
Queensland06.2018
Skills
- Supportive Personal Care
- Patient and Caregiver Education
- First Aid Certification
- Observing and Monitoring Behavior
- Childcare Regulations
- Vacuuming and Sweeping
- Caring and Responsible
- Animal Quarters Maintenance
- Food Supplement Preparation
- Exceptional Communicator
- Providing Feedback
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Locating Merchandise
Certification
Blue Card
Yellow card
Police Check
Learners License
Timeline
Individual Support Worker
Dovetree Sinnamon Village (Work Placement)
2020.11 - 2020.12
Childcare Worker
Ipswich Kiddie Care Child (Work Placement)
2019.05 - 2019.09
Animal Shelter Volunteer
RSPCA
2018.12 - 2019.01
Customer Service
Salvation Army Yamanto
2018.08 - 2018.11
Customer Service
Dimmeys
2018.06 - 2018.07
Garden Center Assistant
Watch Them Grow Nursery
2017.09 - 2018.02
Customer Service
Salvation Army Store Bundamba
2014.02 - 2016.07
Certificate III in Individual Support -
Ashley Institute
Certificate III in Early Childhood Education and Care -
Sapere Pty Ltd Education
Certificate III Retail
National Retail Association
Blue Card
Yellow card
Police Check
Learners License
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