Melissa Blanch
South Grafton,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Retail Assistant
Armidale Street General Store
04.2011 - 07.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Retail Assistant
The Top Shop
01.2010 - 02.2011
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options..
- Approached browsing customers to initiate conversations to determine buying preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Retail Assistant
Fair Dinkum Bargains
03.1996 - 02.1997
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
Retail Assistant
Big W
04.1999 - 05.2000
- Balanced and organized cash register by handling cash, counting change and Balancing cash registers.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered questions about store policies and addressed customer concerns.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Supported loss prevention goals by monitoring shopper behavior.
Education
Catherine McAuley College
Grafton, NSWSkills
- Cash Register Operation
- Customer Assistance
- Credit and Cash Transactions
- Telephone Answering
- Store Policies and Procedures
- Bagging and Packaging
- Retail Support
- Stockroom Rotation
- Flexible Hours
- Goal-Driven
- Safety and Cleanliness Standards
- Multitasking
- Calm and Professional Under Pressure
Certification
- Area of certification Training - Timeframe
- Area of certification, Company Name - Timeframe
Licences
NSW Drivers License
Timeline
Retail Assistant
Armidale Street General Store
04.2011 - 07.2021
Retail Assistant
The Top Shop
01.2010 - 02.2011
Retail Assistant
Big W
04.1999 - 05.2000
Retail Assistant
Fair Dinkum Bargains
03.1996 - 02.1997
Catherine McAuley College
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