Melissa Bowen
KEPERRA,QLD
Summary
Volunteer coordinator for new hope care outreach for 4 yrs leading up to 30 volunteers with duties from packing food parcels . Kitchen, serving and simply chatting to homeless and people who came from 32 shelters in Brisbane, during this tome I studied both individual support aged cet lll no placement completed cert lll 2022 community services with a passion tho work give support to the community enriching peoples lives. I’m a mother of a aspergus teenage daughter who is ndis so I’m up to date with ndis orientations etc I self managed my daughter and now she got own care team since high school my goal is to transfer the skills used as a carer for her needs but do the same support each client to equal life as any other. I do have a desire to upskill but Ian reliable resourceful caring person. Currently I’m volunteering with st Vincent de Paul as act for community. I have life skills of broad and have my cpr amd first aid , police check and will to do what needed if choosing me for your company
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shop Assistant
St Vincent De Paul Society Thrift Stores
2024.02 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Volunteer Coordinator
New Hope Community Care
2019.04 - 2023.10
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated volunteers food parcel sorting and packing
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Created volunteer handbook to provide information on volunteer roles, responsibilities and expectations.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
Education
Community Services
06.2019
- community services cert lll completed placement
- statement of attainment individual support (aged) placement not completed
Skills
- Store maintenance
- Safety Procedures
- Product Demonstration
- Product Promotions
- Upselling strategies
- Reliable and Responsible
- Honest and Dependable
- Friendly and Helpful
Certification
- cert lll community services 06/2019
- statement of attainment for course work no placement completed in individual support (aged)
- barista certificate
- first aide expired 10/23
Timeline
Shop Assistant - St Vincent De Paul Society Thrift Stores
2024.02 - Current
Volunteer Coordinator - New Hope Community Care
2019.04 - 2023.10
Alffie - , Community Services
- cert lll community services 06/2019
- statement of attainment for course work no placement completed in individual support (aged)
- barista certificate
- first aide expired 10/23
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