Mel Jennings
Torquay,VIC
Summary
High-performing Senior Accommodation Officer with integrity and leadership skills. Applies knowledge and abilities to positively impact on identifying properties, liaising with stakeholders and building strong relationships to support achievable outcomes.
Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines. Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
10
10
years of professional experience
Work History
Senior Accommodation Officer
Hays Recruitment - National Disability Insurance Agency
Geelong Office, Vic
11.2021 - Current
- Identifying vacancies and potential providers
- Connecting participants with vacancies
- Working through barriers and challenges to support participants to exit aged care
- Assist participants to exit hospital to suitable accommodation
- Supporting participants in other community settings to explore accommodation options other than aged care
- Educating and up skilling support coordinators guided by the principles and guidelines strategy
- Liaising with planners and HLOs about our mutual participants
- Monitoring and tracking participant progress from goal identification to move out
- Establishing key stakeholder relationships with housing providers (Engagement role)
- Establishing key relationships with participants, nominees and guardians
- Systems management and computer / software applications, adding participants progress on the CRM ,PACE, excel systems, using outlook applications and SharePoint systems
- Completing evidence summary templates for My Aged Care referrals
- Delivering the YPIRAC strategy targets, no people under the age of 65 living in residential aged care by 2025
- Providing staff support to new starters in APS 4 and 5 roles
- Providing accurate and weekly reporting on excel
Management
Country Road Group
Geelong, Vic
01.2014 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Demonstrated leadership by making improvements to work processes and helping to train others
- Prioritized and organized tasks to efficiently accomplish service goals
- Identified needs of customers promptly and efficiently
- Assisted with customer requests and answered questions to improve satisfaction
- Maintained updated knowledge through continuing education and advanced training
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Motivated and encouraged team members to communicate more openly and constructively with each other and the customer
- Exceeded customer satisfaction by finding creative solutions to problems
- Supported 7 staff with training, development and grown to achieve the most effective outcomes for the customer
Systems Analyst
MSAC Solutions
Torquay, Vic
01.2016 - 11.2018
- Provide instructions and assistance to colleagues and end-users in use of the ORBC system
- Assisting in the creation of User guides to assist end users with the system functionality
- Proficient in MS excel and other MS office and web-based database applications
- Defined application problems by consulting with clients to evaluate procedures and processes
- Delivered excellent customer support levels to ensure a high degree of customer support and assistance
- Developed technical documentation such as flowcharts, diagrams, and process maps
- Provided support for end users in troubleshooting system issues
- Performed data analysis to identify trends and recommend solutions
- Designed, developed, tested, documented, and maintained new applications and software components
- Collaborated with stakeholders to ensure the successful implementation of systems projects
- Conducted research on emerging technologies and provided recommendations for upgrading existing systems
- Identified areas for improvement in current systems architecture and proposed strategies for optimization
- Monitored system performance metrics to detect anomalies or potential issues before they arise
- Created automated scripts to streamline routine tasks and reduce manual labor hours spent on processes
- Deployed updates or patches to existing systems in order to maintain optimal operation levels across all environments
- Resolved escalated issues from help desk personnel related to system functionality
- Tested newly installed programs and applications to validate operability
Education
Bachelor of Science - Bachelor of Health Sciences
Deakin University
Vic03-2021
Diploma of Health Sciences
Deakin University
Vic01-2017
Skills
- Team management
- Team building
- Issue and conflict resolution
- Staff Development
- Stakeholder Engagement
- Evidence collection
- Information Verification
- Strategic Planning
- Emergency Response
- Community Relations
- Reporting and documentation
Additional Achievements in current Senior Accommodation Role
- Selected as a backfill APS 6 Team Leader within the YPIRAC Hospital Interface Branch
- Current Learning and Development Champion representing the My Aged Care and Diversional space within the YPIRAC Hospital and Interface Branch
- Completed PACE Planning testing for the new application of PACE
Referees
- Team Leader - YPIRAC Hospital Interface Branch
Sam Dine
Email: sam.dine@ndis.gov.au
PH: 0434 521 438
- MSAC Solutions PTY LTD
Team Manager and Consultant
Belinda Diamond
Email: belinda@equalitysupport.com.au
PH: 0408 540 584
- Country Road Group
Witchery - Geelong Manager
Janet Young
Email: janet.young01@outlook.com
PH: 0409 510 437
Timeline
Senior Accommodation Officer
Hays Recruitment - National Disability Insurance Agency
11.2021 - Current
Systems Analyst
MSAC Solutions
01.2016 - 11.2018
Management
Country Road Group
01.2014 - 08.2021
Bachelor of Science - Bachelor of Health Sciences
Deakin University
Diploma of Health Sciences
Deakin University
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