Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Moran

Broadford ,Vic

Summary

Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Responsible Job Title offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers. Motivated Job Title offers expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills.

Overview

18
18
years of professional experience

Work History

Deli Assistant

IGA Supermarket
09.2020 - Current
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Bank Teller

GMCU
10.2009 - 07.2013
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Reconciled cash drawer and resolved discrepancies.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Assisted with training of new tellers on policies and procedures.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Registered Massage Therapist

Seymour Chiropractor
11.2005 - 07.2008
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.

Education

Massage Therapist - Massage

Australian College of Natural Medicine
Melbourne, VIC
11.2005

High School Diploma -

Yea High School
Yea, VIC
12.2003

Skills

  • Displays and Showcases
  • Equipment Safety
  • Verbal and Written Communication
  • Training and Motivation
  • Adaptability and Flexibility
  • Safe Food Handling Practices
  • Food Preparation and Safety
  • Health Code Requirements
  • Machinery Upkeep
  • Interactive Communication Skills
  • Cleanliness and Sanitation
  • Health and Safety Compliance
  • Product Stocking and Rotation
  • Waste Management and Reduction
  • Effective Customer Communication
  • Customer Service

Timeline

Deli Assistant

IGA Supermarket
09.2020 - Current

Bank Teller

GMCU
10.2009 - 07.2013

Registered Massage Therapist

Seymour Chiropractor
11.2005 - 07.2008

Massage Therapist - Massage

Australian College of Natural Medicine

High School Diploma -

Yea High School

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Melissa Moran