Melissa Robinson

• Assisting in all aspects of personal care including: showering, personal hygiene/care, grooming/dressing whilst maintaining client dignity, medication administration.
• Following tasks as per Care Plan instructions.
• Assisting clients in the community to attend appointments/social activities. Competent in transferring clients using mobility aids.
• Attending to light domestic assistance when required.
• Trust-based relationships with clients through empathetic communication and active listening skills, whilst maintaining professional boundaries and adhering to company's policies & procedures.
• Assisted clients in achieving greater independence to remain in their own home.
• Completing accurate documentation and reporting regarding clients overall wellbeing.

This was a placement to gain the level III certificate. Gave me valuable industry experience and insight into the type of work involved.

This role gave me excellent customer service skills, and helped me develop patience, good communication and organisation and time management.