Overview
Work History
Skills
Work Availability
Timeline
Education
Languages
Summary
Accomplishments
Work Preference
Software
Interests
Websites
Forklift license
MELISSA SAWERS

MELISSA SAWERS

Melbourne,VIC
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Overview

18
18
years of professional experience

Work History

Purchasing Specialist

Enduroco
11.2019 - 01.2025
  • Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
  • Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Created comprehensive monthly reports on procurement activities, enabling senior management to make informed decisions regarding purchasing strategies.
  • Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
  • Collaborated with cross-functional teams to identify sourcing needs and establish procurement timelines.
  • Assisted in developing long-term procurement plans aligned with organisational goals and growth projections.
  • Continuously evaluated existing supply chain processes, identifying opportunities for improvement in both efficiency and cost-effectiveness.
  • Performed monthly reconciliation of open purchasing orders.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Used many software platforms to authorise and monitor purchase orders and consumables.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Optimised inventory levels by closely monitoring demand patterns and adjusting re-order points accordingly.
  • Reviewed order updates to identify best practices aligned with corporate goals.
  • Identified and resolved supply chain issues to mitigate delays and production disruptions.
  • Conducted research, identifying potential vendors and better pricing options.
  • Searched for hard-to-find items and found high-quality, reliable vendors.
  • Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
  • Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
  • Resolved discrepancies between invoices and purchase orders promptly, maintaining strong financial controls within the department.
  • Developed and implemented strategies to reduce operational costs.

Customer Service Officer

Tutt Bryant
10.2019 - 11.2019
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Identified and resolved discrepancies and errors in customer accounts.

Logistics Manager

Magnum Performance
06.2018 - 08.2019
  • Enhanced customer satisfaction by closely monitoring orders and addressing issues promptly.
  • Ensured regulatory compliance in logistics operations, including transportation safety standards and customs requirements.
  • Directed the shipping and receiving of a wide range of products on a daily basis.
  • Resolved shipping discrepancies by coordinating communications between customers and couriers.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Developed strong relationships with vendors, which have improved pricing and service levels.
  • Reduced warehouse storage costs by utilising adequate space and implementing strategic planning.
  • Reduced shipping errors by implementing a new quality control system at this stage. packing the
  • Strengthened relationships with key stakeholders, ensuring alignment of logistics operations with overall business goals.
  • Improved inventory accuracy by introducing a cycle counting program, ensuring stock levels were always up-to-date.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
  • Conducted research to address shipping errors and packaging mistakes.
  • Coordinated the dispatching of 4 drivers to accomplish daily delivery requirements.
  • Enhanced customer satisfaction by closely monitoring orders and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.

Parts Delivery Driver

Burson Auto Parts Distribution Centre
06.2007 - 03.2018
  • Proactively reported any discrepancies found in inventory counts during loading and unloading processes,ensuring accurate stock levels at all times.
  • Troubleshot issues and provided swift resolutions to maintain high levels of customer satisfaction.
  • Developed strong relationships with clients through consistent professionalism and reliability in deliveries
  • Handled emergency orders with prompt attention, minimising downtime due to part unavailability.
  • Loaded and unloaded trucks, ensuring proper handling of delicate auto parts to prevent damage.
  • Provided exceptional customer service with timely communication regarding delivery statuses.
  • Mentored new drivers on best practices within the company's operations and procedures.
  • Conducted routine vehicle maintenance checks to ensure optimal performance and safety on the road.
  • Organised paperwork efficiently for easy retrieval during audits or inventory checks.
  • Safely operated company vehicles, adhering to traffic laws and maintaining a clean driving record.
  • Kept records of pickups and deliveries, obtaining necessary signatures and receipts.
  • Pulled parts from store shelves to fulfil customer orders.
  • Safely and punctually delivered auto parts to local automobile stores from a large distributor.
  • Checked the parts computer for stock items and initiated special orders as needed.
  • Recommended, selected, and helped customers locate stock products based on their requests.
  • Completed on-time deliveries by choosing the best and most efficient routes. Inspected load security for any damage.
  • Answered common customer questions, accepted payments, and completed paperwork at delivery and pickup locations.
  • Contributed to increased sales by cross-selling additional products or services during parts deliveries when appropriate.

Skills

  • Supply chain management
  • Quality assessment
  • Sourcing of materials
  • Global supply chain management
  • Effective supplier collaboration
  • Vendor sourcing
  • Demand forecasting
  • Expertise in D365, Unleashed, Reckon, MYOB Some SAP
  • Global sourcing
  • Price negotiation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Purchasing Specialist - Enduroco
11.2019 - 01.2025
Customer Service Officer - Tutt Bryant
10.2019 - 11.2019
Logistics Manager - Magnum Performance
06.2018 - 08.2019
Parts Delivery Driver - Burson Auto Parts Distribution Centre
06.2007 - 03.2018
Seaford Carrum High - High School Diploma,

Education

High School Diploma -

Seaford Carrum High, Carrum, VIC
11.1989

Languages

English
Native or Bilingual

Summary

Diligent purchasing/Procurement Officer with a robust background in procurement management and strategic sourcing.


Successfully negotiated contracts and built solid supplier relationships to ensure seamless supply chain operations.


Demonstrated ability in cost reduction and inventory management, showcasing strong analytical and negotiation skills.


I am proficient in warehouse management and have a strong history of fostering team collaboration.

Effective at sourcing products, vetting vendors and managing the bid process.


Management, showcasing strong analytical and negotiation skills

Accomplishments

  • Achieved objectives through effectively helping with planned tasks.
  • Documented and resolved QC which led to the prevention of defective items been sent out to customers/clients.
  • Achieved deadlines by completing software/checklists with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 5 in the development of Hiace 4wd programme/Ford Transit programme . .
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteHybrid

Important To Me

Work-life balanceWork from home optionPaid time offPaid sick leave4-day work week

Software

Excel, Onedrive, Microsoft 365, Outlook, Word, Google

Interests

Travelling, Yoga, Music, Photography

Forklift license

High Risk Work Licence

LF- Forklift

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