Melphoebe Seno
BALGOWLAH HEIGHTS,NSW
Summary
Dedicated professional with over 10 years of experience in varying industry. Excellent reputation for meeting company goals, resolving problems, improving customer satisfaction, and skilled in working under pressure and adapting to new situations and challenges.
Overview
23
23
years of professional experience
Work History
Administrative Assistant (Casual)
Munjarra Lodge
Thredbo, NSW
10.2021 - 12.2021
- Provided assistance in preparations leading to lodge's online booking system going live. From dissemination key communication to members, to creating email templates, master list of members to be uploaded to system prior to going live.
- Attended weekly zoom meetings with Board of Directors.
- Used Microsoft Word and other software tools to create documents and other communications.
Sales Manager
Asian Tigers Indonesia
Bumi Serpong Damai, DKI Jakarta
07.2019 - 06.2020
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team , stepping in to support employees and deliver smooth sales processes for clients.
- Targeted new markets and increased sales through proactive sales and negotiation techniques.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Sales Consultant
Asian Tigers Indonesia
Bumi Serpong Damai, DKI Jakarta
07.2011 - 07.2019
- Survey of household goods for moving
- Sales presentations
- Moving quotes that includes origin service, freight and destination service costs
- Attended key networking activities.
- Maximized customer retention by resolving issues quickly.
- Retained consistent client base by conducting market research to develop brand strategy.
Deputy Director of Sales
Discovery Primea
Makati City, Metro Manila
08.2010 - 07.2011
- Sales presentation
- Conducted research, gathered information from multiple sources and presented results.
- Handled calls to address customer inquiries and concerns.
Vocalist
Hotel Mulia Senayan
Senayan, Jakarta
05.2008 - 11.2009
- Performed with a band, as a vocalist, 6 nights a week
Managing Partner
Zoombic Y-Fi Corporation
Makati City, Metro Manila
10.2007 - 04.2008
Customer Service Representative
Performance Investment Management Corporation
Makati City, Metro Manila
10.1997 - 07.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Representative
Astra Consultancy
Pasig City, Metro Manila
06.1996 - 10.1997
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor of Science - Business Management
03.1995
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Establishing and Maintaining Customer Relationships
- Administrative and Office Support
- Team-Oriented and Cooperative
- Microsoft Office Suite
Timeline
Administrative Assistant (Casual) - Munjarra Lodge
10.2021 - 12.2021
Sales Manager - Asian Tigers Indonesia
07.2019 - 06.2020
Sales Consultant - Asian Tigers Indonesia
07.2011 - 07.2019
Deputy Director of Sales - Discovery Primea
08.2010 - 07.2011
Vocalist - Hotel Mulia Senayan
05.2008 - 11.2009
Managing Partner - Zoombic Y-Fi Corporation
10.2007 - 04.2008
Customer Service Representative - Performance Investment Management Corporation
10.1997 - 07.2007
Customer Service Representative - Astra Consultancy
06.1996 - 10.1997
Siena College - Bachelor of Science, Business Management