Meraflor Loon-Rattray
Maryborough,QLD
Summary
Adept at enhancing customer experiences and boosting satisfaction, demonstrated during my tenure at ESCALATION AT SKYES ENTERPRISES. Excelled in high-volume environments, achieving targets through superior communication and appointment scheduling skills. Proven ability to resolve conflicts and improve relations, showcasing my customer service expertise and verbal prowess. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
15
15
years of professional experience
Work History
Personal Carer
IAN RATTRAY
04.2016 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
- Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
- Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
House Cleaner
CLAIRE DAHL
04.2014 - 06.2019
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Secretary
Ian Rattray & Son Painting Contractors
02.2015 - 02.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
COOK FISH AND CHIPS
ANN & MAL FISH N CHIPS
10.2012 - 02.2013
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Call Center Agent
ESCALATION AT SKYES ENTERPRISES
01.2010 - 03.2011
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
Education
No Degree - Education of Individuals in Elementary Special Education Programs
CEBU TECHNOLOGICAL UNIVERSITY
CEBU CITY PHILIPPINES05.2009
High School Diploma -
Don Vicente Rama Memorial National High School
Philippines04.2005
Skills
- Customer Service
- Verbal and written communication
- Customer relations and communications
- Appointment Scheduling
Timeline
Personal Carer
IAN RATTRAY
04.2016 - Current
Secretary
Ian Rattray & Son Painting Contractors
02.2015 - 02.2018
House Cleaner
CLAIRE DAHL
04.2014 - 06.2019
COOK FISH AND CHIPS
ANN & MAL FISH N CHIPS
10.2012 - 02.2013
Call Center Agent
ESCALATION AT SKYES ENTERPRISES
01.2010 - 03.2011
No Degree - Education of Individuals in Elementary Special Education Programs
CEBU TECHNOLOGICAL UNIVERSITY
High School Diploma -
Don Vicente Rama Memorial National High School
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