Merajul Shovan

In my current role as a Customer Service Officer at a financial institution, I am entrusted with managing sensitive information. I excel in providing fast and efficient customer support, ensuring timely resolution of inquiries. Additionally, I demonstrate proficiency in objection handling techniques, effectively addressing customer concerns

• Managed calls between customers, stores, and drivers, while also handling payments over the phone and objection handling, all while maintaining confidentiality of sensitive information

• Product promotion, maintaining effective merchandising and stock control, operating point of sale, monitoring fuel/stock deliveries, and maintaining store safety and cleanliness standards.

• Delivered exemplary customer service with professionalism and efficiency, adeptly operating registers and accurately calculating change manually. Managed and updated stock levels using specialized software, while maintaining meticulous recordkeeping to ensure smooth inventory management.

• Provided invaluable support at the cashier station, efficiently restocked merchandise during off-hours, adeptly managed trolley movement during peak periods, and maintained cleanliness, organization, and safety protocols in work areas to enhance team efficiency and ensure collective safety

• Exhibited strong physical stamina and self-reliance in completing tasks requiring heavy lifting for extended periods, while also fostering a collaborative work environment by readily assisting team members as needed

• Provided exceptional customer service as a cashier, adeptly addressing customer needs and ensuring satisfaction. Diligently maintained accurate stock labeling and safeguarded cash straps. Demonstrated efficiency in promptly responding to customer inquiries via telephone.