Meredith Stephens
Melbourne,VIC
Summary
Dynamic marketing professional with a proven track record at JB Hi-Fi, excelling in project coordination and relationship building. Successfully led teams to enhance promotional strategies across multiple media channels, achieving timely project delivery. Skilled in multitasking and decision-making, I thrive in fast-paced environments while driving customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Category Campaigns Lead - Maternity Cover Contract
JB Hi-Fi
10.2024 - 10.2025
- Reporting directly to the General Manager - Promotions Marketing.
- Worked effectively in fast-paced environments.
- Lead a team to produce and manage multiple media and advertising streams
- Trained new hires in the Coordinator role and JB Hi Fi Marketing Processors
- Learned and adapted quickly to new technology and software applications.
- Assisted in producing new Marketing strategies and opportunities regarding TVC, Press, Catalogue, Radio, BVOD, SVOD, Paid Social & OOH.
Category Campaigns Coordinator
JB Hi-Fi
03.2020 - 10.2024
- Collaborated with both internal and external stakeholders to produce marketing streams such as Catalogue, Press, TVC & Social.
- Worked with a portfolio of Product Teams to optimise their marketing and promotions strategy
- Entered data, generated reports, and produced tracking documents.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Customer Care Coordinator
The Good Guys
09.2018 - 03.2020
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
Operations Coordinator
Captive Vision Media
12.2017 - 06.2018
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Education
Masters Of Communication - Marketing
RMIT University
Melbourne, VIC11-2015
Bachelor of Arts - English
Murdoch University
Perth, WA02-2006
Skills
- Multitasking and organization
- Decision-making
- Relationship building
- Project coordination
- Work Planning and Prioritization
- Presenting ideas and plans
Timeline
Category Campaigns Lead - Maternity Cover Contract
JB Hi-Fi
10.2024 - 10.2025
Category Campaigns Coordinator
JB Hi-Fi
03.2020 - 10.2024
Customer Care Coordinator
The Good Guys
09.2018 - 03.2020
Operations Coordinator
Captive Vision Media
12.2017 - 06.2018
Masters Of Communication - Marketing
RMIT University
Bachelor of Arts - English
Murdoch University
Similar Profiles
Ella BrindleyElla Brindley
Telco Sales Coodinator at JB HI FITelco Sales Coodinator at JB HI FI
Braydon NguyenBraydon Nguyen
Back End Operations at JB Hi-FiBack End Operations at JB Hi-Fi
Jessica DaoudJessica Daoud
Retail Team Member at JB Hi FIRetail Team Member at JB Hi FI
Mankaran DhillonMankaran Dhillon
Secretary, Punjabi Cultural Association at BITS PilaniSecretary, Punjabi Cultural Association at BITS Pilani
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School