Meredith Stephens
Melbourne,VIC
Summary
Dynamic marketing professional with a proven track record at JB Hi-Fi, excelling in project coordination and relationship building. Successfully led teams to enhance promotional strategies across multiple media channels, achieving timely project delivery. Skilled in multitasking and decision-making, I thrive in fast-paced environments while driving customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Category Campaigns Lead - Maternity Cover Contract
JB Hi-Fi
10.2024 - 10.2025
- Reporting directly to the General Manager - Promotions Marketing.
- Worked effectively in fast-paced environments.
- Lead a team to produce and manage multiple media and advertising streams
- Trained new hires in the Coordinator role and JB Hi Fi Marketing Processors
- Learned and adapted quickly to new technology and software applications.
- Assisted in producing new Marketing strategies and opportunities regarding TVC, Press, Catalogue, Radio, BVOD, SVOD, Paid Social & OOH.
Category Campaigns Coordinator
JB Hi-Fi
03.2020 - 10.2024
- Collaborated with both internal and external stakeholders to produce marketing streams such as Catalogue, Press, TVC & Social.
- Worked with a portfolio of Product Teams to optimise their marketing and promotions strategy
- Entered data, generated reports, and produced tracking documents.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Customer Care Coordinator
The Good Guys
09.2018 - 03.2020
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
Operations Coordinator
Captive Vision Media
12.2017 - 06.2018
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Education
Masters Of Communication - Marketing
RMIT University
Melbourne, VIC11-2015
Bachelor of Arts - English
Murdoch University
Perth, WA02-2006
Skills
- Multitasking and organization
- Decision-making
- Relationship building
- Project coordination
- Work Planning and Prioritization
- Presenting ideas and plans
Timeline
Category Campaigns Lead - Maternity Cover Contract
JB Hi-Fi
10.2024 - 10.2025
Category Campaigns Coordinator
JB Hi-Fi
03.2020 - 10.2024
Customer Care Coordinator
The Good Guys
09.2018 - 03.2020
Operations Coordinator
Captive Vision Media
12.2017 - 06.2018
Masters Of Communication - Marketing
RMIT University
Bachelor of Arts - English
Murdoch University
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