Summary

Overview

Work History

Education

Skills

References

Timeline

Nicole Egan

Essendon,Australia

Summary

Office administrator and receptionist with over 20 years of experience in customer service and team support. Proficient in managing front-of-house operations, appointment scheduling, and stakeholder communication. Recognised for building strong client relationships and handling sensitive information with discretion. Expertise in ensuring efficient day-to-day operations in fast-paced environments.

Overview

years of professional experience

Work History

Receptionist (Maternity Leave Cover Contract)

Brimbank Veterinary Clinic

11.2024 - 02.2025

Provided short-term front-of-house reception support during a maternity leave contract.
Greeted clients, managed enquiries, and coordinated daily appointment scheduling.
Processed payments, insurance claims, and client documentation accurately.
Assisted veterinarians and administrative staff with daily operational tasks.

Office Administrator / Receptionist

Pascoe Vale Veterinary Hospital

02.2020 - 07.2022

Served as primary contact for clients and sales representatives, delivering professional service.
Managed high-volume scheduling for surgeries, consultations, and emergency referrals.
Coordinated patient admissions and discharges, ensuring accurate documentation and communication.
Processed payments, insurance claims, and refunds with precision.
Assisted veterinarians during consultations and procedures, addressing clinical and administrative needs.
Trained and onboarded new staff members to align with company standards.
Liaised with software providers and external specialists to enhance operational efficiency.

Veterinary Nurse and Pathology

Gisborne Veterinary Clinic

Melbourne , Victoria

01.2017 - 11.2020

Delivered high-quality patient care, including catheter placement and medication administration.
Operated IDEXX in-house pathology equipment for accurate sample collection.
Prepared cost estimates, vaccination schedules, and follow-up consultations post-surgery.
Provided clear homecare instructions to clients to enhance compliance and trust.
Supported veterinarians with surgery preparation and adherence to infection control protocols.
Managed patient records through veterinary practice management software.

Beauty Therapist & Senior Support

Brazilian Butterfly

01.2008 - 12.2018

Supported managers with administration, staff coaching, and recruitment.
Conducted training workshops, improving staff performance and retention.
Delivered exceptional customer service, including handling complaints and resolving client concerns.
Maintained compliance with OH&S and infection control standards.

Education

Certificate IV - Veterinary Nursing

Kangan Institute

01.2018

Beauty SERVICES - Beauty Therapy

Victoria University

01.2007

VCE -

Essendon Keilor College

01.2000