Meretoka Taliai
Summary
With over 13 years of experience in medical reception and 6 years in management, my skills and expertise in customer service have been honed to perfection. My unwavering passion for providing exceptional customer service drives me to consistently exceed client expectations. Through my management role, I have gained new and innovative approaches to work, empowering me to shape and cultivate my talents while effectively fulfilling my job responsibilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Second in Charge (2IC)
Bankstown Healius
10.2017 - Current
- Increased fees for the doctors from insurance/superannuation company once reports are requested on behalf of patients
- Assisted in increasing the number of patients daily by 5% and reduced wait times for patients to be seen by the doctor
- Processed over 400 unpaid accounts through Medicare daily
- Prepared daily deposits with a 100% accuracy and banking it
- Collaborate the improvement of employee retention over the previous 6 months at a minimal cost to the company
- Diffused tense situations by listening to patients’ issues and concern by maintaining a calm and respectful manner
- Processing returns and adjustments product like stationaries for the center
Practice Manager
Bankstown Medical and Dental Centre
04.2022 - 02.2025
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
Practice Manager
Pitt St Medical Centre
01.2021 - 04.2022
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed and remedied all patient or team member issues.
- Supervised team of Number office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
Medical Receptionist
Primary Health Care
09.2006 - 10.2017
- Prepared and allocate patients to doctor once patient books in
- Answering phone calls & directing them & at the same time solving any matters that needs to be dealt with
- Processed transactions from patients in a high-pressure situation
- Staying back with doctors until their last patients even if it meant staying behind after hours
- Helping doctors resolve their problems with technical issues
Education
High School Certificate -
Bankstown Girls High School
Bachelor’s - Management
Swinburne online University
07.2024
PC102 Professional Skills Connect Certificate -
BYU-Pathway Worldwide
12.2020
PC101 Life Skills -
BYU-Pathway Worldwide
07.2020
Skills
- Motivated
- Can Do Attitude
- Enthusiastic
- Team player
- Good communication
- Fast worker
- Good listener
- Multi-tasking
Websites
Certification
CPR certificate
WWCC
Police Clearance.
Timeline
Practice Manager
Bankstown Medical and Dental Centre
04.2022 - 02.2025
Practice Manager
Pitt St Medical Centre
01.2021 - 04.2022
Second in Charge (2IC)
Bankstown Healius
10.2017 - Current
Medical Receptionist
Primary Health Care
09.2006 - 10.2017
Bachelor’s - Management
Swinburne online University
PC102 Professional Skills Connect Certificate -
BYU-Pathway Worldwide
PC101 Life Skills -
BYU-Pathway Worldwide
High School Certificate -
Bankstown Girls High School
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