Crystal HAN

• Produced thorough, accurate and timely reports of project activities.
• Managed diverse teams to achieve project goals and deadlines.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Ensured regulatory compliance across all departments.
• Analyzed business performance data and forecasted business results for upper management.
• Conducted regular staff evaluations and provided constructive feedback.
• Monitored budgets, resources, and performance metrics.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Assigned work and monitored performance of project personnel.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Implemented effective policies and procedures for operations.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.

Coty

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Perfume: Hugo Boss, Marc Jacobs, Coty Podium Myer Sydney City & Westfield 10/2022-12/2022

• Helped customers find specific products, answered questions and offered product advice.
• Trained new team members in cash register operation, stock procedures and customer services.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

In store

Perfume Counter: Myer Sydney City, Parramatta & DJ Sydney City 09/2022-12/2022

• Higly motivated and passionate about sales, Stong Recruitment Skills.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Help the counter staff to complete the KPI of the day.
• Help counter manager to calculate daily sales.

Beauty Advisor

Gucci Myer Sydney City 11/2022

• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Assisted customers in feeling relaxed and comfortable with the process.
• Developed connections to offer guests best-in-class experience with makeup and fragrance.
• Recommended complementary products based on guest interests or items selected for purchase.

Beauty Advisor

Burberry DJ Sydney City 03/2023

• Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Capitalized on upselling opportunities for additional products and services to increase sales numbers.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Showed customers how to apply makeup and other products to achieve desired looks.

Cosmax

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Beauty Advisor Hermes-TERRE D'HERMÈS & Beauty Westfield City(Myer) & Bondi Junction(DJ) 08/2022 - 10/2022

• Complete and professional training, can independently make up for customers.
• Operated point-of-sale system to complete sales transactions.
• Maintained inventory integrity and accuracy to protect company assets.
• Worked promotional events for different products, persuading customers to purchase and documenting sales.
• Conducted beauty product demonstrations to explain details, highlight features and show use.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Perfume: Montblanc, Jimmy Choo, Issey Miyake( BW), Bvlgari( Parramatta) , etc

• Achieve and exceed set budgets and KPIs.
• Maintained inventory levels by stocking, rotating and replenishing units.
• Help managers calculate daily sales.

In Store

Perfume Counter: Myer Sydney City, Parramatta & DJ Sydney City, Burwood

08/2022 - 12/2022

• Pay attention to the sales situation of all the brands under the company, and provide timely help to customers.
• Help counter staff to complete KPI.
• Help managers calculate daily sales.
• Maintain friendly relations with other company employees in a competitive relationship.

Beauty Advisor

Guerlian-DJ Sydney City 03/2023

• Educated clients on skin conditions, treatments and products to grow sales.
• Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
• Maintained counter hygiene standards with sanitized display units, tools and testers.

LVMH

DIOR-Sauvage Pop up Myer Sydney City 08/2022-09/2022

• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Answered product questions with up-to-date knowledge of sales and promotions.

L'Oreal

Beauty Advisor

YSL Beauty-DJ Sydney City 12/2022-1/2022

• Applied makeup to clientele to cover imperfections and create new looks.
• Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
• Cleaned display units, tools and testers throughout day to reduce spread of harmful germs or bacteria.

Sales Professionals DJ Sydney Bondi Junction 12/2022-1/2022

• Recovered clothing items from fitting rooms and returned to specified department areas.
• Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
• Recommended merchandise to customers based on needs and preferences.

• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Delegated daily tasks to team members to optimize group productivity.
• Maintained daily inventory to facilitate successful material distribution.
• Offered training and support to keep team members motivated and working toward objectives.
• Help manager to calculate daily sales and weekly report.

• Evaluating cost structures and revenue streams.
• Supported assessments and audits of internal controls related to business systems.
• Researching and analyzing business trends and preparing financial forecasts. Conducted financial analysis to prepare cost impacts.
• Recommending solutions to reduce expenses, increase revenue, and maximize efficiency.
• Documenting financial processes and presenting progress reports.
• Communicated with personnel to identify problems, create solutions and implement improvements.
• Incorporated analytical thought process and communication skills to document work performed and recommend path forward.
• Provided assistance with preparation of project-related reports, manuscripts, and presentations