Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Meri Repac

Wollongong,NSW

Summary

Proven Customer Service Sales Assistant with a track record of enhancing customer satisfaction and loyalty, notably at Forever New. Skilled in cash handling and adaptability, I excel in driving business growth through persuasive sales techniques and exceptional service, achieving top-tier performance rankings. Demonstrates reliability and excellent communication, fostering teamwork and collaboration. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

24
24
years of professional experience

Work History

Customer Service Sales Assistant

Forever New
06.2016 - Current

Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.

  • Improved customer loyalty through personalized assistance and knowledgeable recommendations tailored to individual preferences.
  • Supported achievement of operational goals, consistently completing tasks within designated deadlines.
  • Reduced wait times for customers, ensuring prompt attention to their needs while maintaining high-quality service standards.
  • Provided exceptional service for a positive shopping experience, resulting in repeat customers.
  • Assisted in training new hires on company policies, best practices, and relevant software programs to ensure seamless integration into the team.
  • Gained customer trust and confidence by listening to there needs.

Customer Service Sales Assistant

Tarocash
05.2009 - 12.2018
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Managed multiple priorities simultaneously during high-traffic periods, maintaining composure under pressure while providing superior service levels at all times.
  • Supported achievement of operational goals, consistently completing tasks within designated deadlines.
  • Facilitated smooth transactions with accurate cash handling skills and proficiency in using point-of-sale systems efficiently.
  • Reduced wait times for customers, ensuring prompt attention to their needs while maintaining high-quality service standards.
  • Provided exceptional service for positive shopping experience, resulting in repeat customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Customer Service Sales Assistant

Events Ladies Fashion
05.2000 - 03.2008
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Prevented loss by closely monitoring inventory levels, identifying discrepancies early, and taking corrective action where necessary.
  • Increased upselling success with effective product demonstrations and persuasive sales techniques.
  • Exceeded daily sales quotas through proactive outreach efforts, leading to consistent top-tier performance rankings among colleagues.
  • Streamlined processes by maintaining accurate inventory records and implementing efficient store organization strategies.
  • Assisted in training new hires on company policies, best practices, and relevant software programs to ensure seamless integration into team.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

West Wollongong TAFE
Wollongong, NSW
12.2007

Hairdressing

West Wollongong TAFE
Wollongong, NSW
12.1996

Warilla High School
Barrack Heights, NSW
11.1995

Skills

  • Complaint resolution
  • Cash Handling
  • Decision-Making
  • Adaptability
  • Payment Processing
  • Feedback Handling
  • Business growth and retention
  • Upselling
  • Teamwork and Collaboration
  • Problem-Solving
  • Reliability
  • Excellent Communication

Additional Information

References are available on your request.

Timeline

Customer Service Sales Assistant

Forever New
06.2016 - Current

Customer Service Sales Assistant

Tarocash
05.2009 - 12.2018

Customer Service Sales Assistant

Events Ladies Fashion
05.2000 - 03.2008

West Wollongong TAFE

Hairdressing

West Wollongong TAFE

Warilla High School
Meri Repac