Merrin Stephenson
TARNEIT
Summary
Experienced professional with over 20 years in the Aged Care Sector, specializing in management. Known for meticulous attention to detail and a commitment to delivering high-quality care to all stakeholders.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
19
19
years of professional experience
Work History
Residential Aged Care Manager
Estia Health
11.2024 - Current
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
General Manager
Allity
12.2018 - Current
- Handled all responsibilities at both a 225 bed facility and a 53 bed facility
- Maintained compliance standards through the use of a continuous improvement process.
- Provided leadership in staff management including recruitment, retention, and training.
- Managed and allocated resources effectively while adhering to budget constraints
- Maximized occupancy
- Managed and supervised ANACC operations.
- Enhanced performance through strategic feedback management
- Ensured adherence to Aged Care standards in all areas.
Multi Site Quality Coordinator
Mercy Health
04.2015 - 12.2018
- Implemented effective quality control measures at various locations
- Coordinated the audit process across multiple sites.
- Managed and maintained continuous improvement process
- Achieved and maintained quality documentation standards
- Identified specific issues and trends by analyzing audits, clinical indicators and incident data.
- Developed and delivered monthly quality reports
- Assisted in preparing homes for accreditation.
- Developed and delivered staff training programs to address identified gaps.
Contract Trainer and Assessor
3V Training
09.2014 - 04.2015
- Delivered and assessed Cert IV Disabilities programs
- Delivered and assessed Cert III Aged Care
- Delivered and assessed Cert II Understanding and Management of Diabetes
- Facilitated student training and evaluation
- Ensured compliance of course content with training programs
Contract ACAR Assessor
Dept Health And Ageing
06.2014 - 12.2014
- Conducted thorough analysis and evaluation of ACAR applications
- Provided comprehensive reports for government application assessment
- Provided approval recommendations to decision maker.
Facility Manager
Parkwood Aged Care
06.2006 - 05.2014
- Effectively managed the hiring and retention process for employees
- Managed all facets of facility operations efficiently
- Managed day-to-day operations of the facility, following policy guidelines.
- Managed ongoing performance evaluations and delivered skill-building support.
- Managed and maintained high standards of resident care within the facility.
Education
Diploma of Work Health & Safety -
Metro College Of Technology
Brisbane, QLD04.2015
Diploma of Human Resource Management - undefined
Metro College Of Technology
Brisbane, QLD09.2014
Diploma of Community Services Work - undefined
Metro College Of Technology
Brisbane, QLD08.2014
Diploma of Business - undefined
Metro College Of Technology
Brisbane, QLD08.2014
Skills
- Achieved full accreditation through a number of accreditation reviews
- Quality Management
- Customer Relationship Management
- Operations Oversight
- Team Leadership
- Employee Development
- Time Management
Timeline
Residential Aged Care Manager
Estia Health
11.2024 - Current
General Manager
Allity
12.2018 - Current
Multi Site Quality Coordinator
Mercy Health
04.2015 - 12.2018
Contract Trainer and Assessor
3V Training
09.2014 - 04.2015
Contract ACAR Assessor
Dept Health And Ageing
06.2014 - 12.2014
Facility Manager
Parkwood Aged Care
06.2006 - 05.2014
Diploma of Human Resource Management - undefined
Metro College Of Technology
Diploma of Community Services Work - undefined
Metro College Of Technology
Diploma of Business - undefined
Metro College Of Technology
Diploma of Work Health & Safety -
Metro College Of Technology
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