Meryem Ates
Customer Service Professional
Townsville,QLD
Summary
Dedicated professional eager to increase knowledge and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
10
10
years of professional experience
Work History
Digital Agent
Bupa Health Insurance
02.2022 - Current
- Delivered prompt service to prioritize customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales & Marketing Coordinator
Campus Living Villages
03.2019 - 01.2022
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Examined needs, wants and spending patterns of target audience.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
- Trained new hires in technology required to access company systems and complete job tasks.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
Logistics Specialist
Hello Fresh
10.2016 - 02.2019
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Studied data to identify trends and patterns in transportation activity.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Provided customers with status updates for tracked packages.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
Retail Supervisor
Sussan
01.2014 - 10.2016
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Bachelor of Arts - Communications, Major in PR & Digital Media
University of Technology Sydney
Sydney, NSW11.2019
Certificate II - Business Services
TAFE Meadowbank
TAFE 12.2014
Skills
- Customer Complaint Resolution
- Information documentation
- Problem-solving skills
- Schedule Management
- Relationship Building
- Software Knowledge
- Employee Relations
- Personnel Management
- Human Resources Support
- In-Person and Telephone Interviewing
- Recruitment Management
- Procedure Compliance
- Human Resources Management Systems
- Training development
- Recruitment
Timeline
Digital Agent
Bupa Health Insurance
02.2022 - Current
Sales & Marketing Coordinator
Campus Living Villages
03.2019 - 01.2022
Logistics Specialist
Hello Fresh
10.2016 - 02.2019
Retail Supervisor
Sussan
01.2014 - 10.2016
Bachelor of Arts - Communications, Major in PR & Digital Media
University of Technology Sydney
Certificate II - Business Services
TAFE Meadowbank
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